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Umbrella company

PayStream

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Avoid at all costs

Absolute Garbage . 1.They signed and accepted a contract for me even though I told them not to and had received confirmation from them that they would not on two separate occasions 2.Following a pay increase they paid me the lower amount .When I questioned this stated that they paid me what my agency had invoiced them. They left me to sort this out and it turned out my agency had invoiced the higher rate!! No apologies for the error 3. My pension plan returned some funds to them which Paystream continuously states they had not received. It was not until I was able to obtain evidence that the money had been paid to them over a month earlier that they miraculous contacted me saying I was due a payment from my pension plan . Again no apologies 4. Good luck getting any assistance when querying anything. You will speak to and receive emails from several different people who will have not looked at your previous history leading to the situation where you'll have to constantly repeat yourself. Use any umbrella company other than Paystream
Posted anonymously
5 days ago

Reliable and pays on time

One of the better umbrellas. Submit timesheets on a Friday, get a text message on following Wednesday advising what will reach my bank account then two days later (Friday) it's credited along with emailed payslip. No problems and everything ran like clockwork unlike certain other umbrellas.
Posted anonymously
1 month ago

Does what an Umbrella should

One of the larger and more professional Umbrellas. Costs are reasonable, they pay quickly on receipt of the funds from the end client, they answer the phones quickly and the website self service is good (the phone app functionality is a waste of time). I have had conflicting advice from different staff members - specifically around the process for opting out of auto pension enrolment (I wanted to opt out) but achieved what I wanted in the end. Ultimately they provide a basic PAYE payroll service for a small fee. Its not their fault that a good deal of people forced to use them should be operating direct outside IR35 but end clients have been scared into making policy decisions to only hire contractors via Umbrella avoiding the need/risk for SDS.
Posted by a LinkedIn user
1 month ago

Been great so far

Customer service is great and very responsive from early morning and into the evening. Great when your agency doesn’t pay on time as they do the chasing. Also pay promptly
Posted by a LinkedIn user
1 month ago
Payments were delayed by two weeks without explanation. If you're charged weekly and take a week off, they'll still charge you for it. This is even when you only get paid monthly I.e. one payslip produced. They can hold onto your pension deductions by up to 6 weeks before releasing them as they deliberately don't align to their cut off dates.
Posted anonymously
2 months ago
Other than running a PAYE payroll they are utterly useless. Irrelevant communications that are pointless, incoherent, incorrect. They don't reply to your same email communications and make a mess of different people giving you all sorts of different and contradicting information. Unable to get any sense from them, poor quality of staff, this company should be closed down. They will only do what HMRC require so forget any additional benefits, SIPP nope, salary sacrifice forget it, workplace pension they ain't going to let you contribute any additional amount. KID document, they bury their heads in the sand when even asking and enquirying about this and yet somehow are fcsa accredited... that's a bloody joke! For the love of god avoid! avoid! avoid! like the plague.
Posted anonymously
7 months ago
I have been working for 2 weeks for Formel D Ltd (Agency)and they didn't pay for me my money owed. After that they sent me Assignment Details- where was Payment Type- Umbrella Company( PayStream).Nobody told me before about that, when I was talking about my kind of job.Whats going on? Im not intetesting Umbrella Companys scheme. Somebody from PayStream called to me and said 'if Im not sigin - I will not get my salary". I don't want pay extra 53£ per week! For what? They sent to me my Personal Illustration - where was: Employer NI and Apprenticeship Levyand Umbrella Margin.I don't know what can I do now. How can I get my money?
Posted anonymously
9 months ago
I was on furlough in the Spring 2020 lockdown.
Posted anonymously
10 months ago
Paid.
Posted anonymously
10 months ago
Received in first half of 2020.
Posted anonymously
11 months ago
Paid in early 2020.
Posted anonymously
11 months ago
Hang on... so some contractors through Paystream have been furloughed when others haven’t? I was told universal credit was the only option as the scheme would cost Paystream too much and they wouldn’t be able to claim any of it back from the government.
Posted anonymously
12 months ago
Paid Furlough.
Posted anonymously
12 months ago
I’m a contractor and was paid furlough throughout the summer. Work as a primary school teacher.
Posted anonymously
12 months ago
Can the people that commented that THEY were PAID through JRS, state what they did, how did they ask, maybe which department they spoke to? because I spoke to multiple people at PayStream via their normal number and selecting option 4, and furlough is out of the question. I can only assume that the people stating they got JRS are people that worked directly for PayStream, and not contractors. It would be great to understand if they are indeed giving JRS to some and not to others, if yes why is that? Financially I am struggling and I would appreciate any help.
Posted anonymously
1 year ago
Redbridge guy again, I managed to talk to someone else that explained that the Employer NI is a monthly allowance, not yearly. I don't know if that's the case as this is my first Umbrella contract. In regards to Furlough I asked again and was told the same thing, they don't pay furlough so nothing I can do except claim Jobseeker Allowance or Universal Credits, but I would need to terminate my employment contract with them. In regards to lock-down, even though they are our employers, we get absolutely no support from them. Lucky I can claim minimal furlough through my LTD company as I didn't close it down yet, but this is barely enough to get me by, around £500. Might be better off applying for unemployment. Can't comment on the general service, I never talked to them except for setting my profile up. But never had problems with payment. Their monthly charges are £84.
Posted anonymously
1 year ago
I have been with PayStream since 2nd of March 2020, working for Redbridge Council. In July I got sick with Covid19, positive testing etc. As I was off ill for 3 weeks, my employer let me go. For the last 3 months I have been getting absolutely no income. I asked PayStream about this and they told me I can either leave them, get my P45 and claim Universal Credits, or stay with them in case I find something else. In addition I asked them about my employer contribution (Employer NI), why they charged me £1274.71 more than I should have been on my current salary and they didn't say anything.
Posted anonymously
1 year ago
Have been paid furlough all throughout the government scheme which is ending at the end of October. Starting a new contract in November.
Posted anonymously
1 year ago
I received a friendly service from the customer care team and was paid furlough as promised. I can't complain really.
Posted anonymously
1 year ago
Appear to be common themes on here...??
Posted anonymously
1 year ago
Will not be recommending this Company! Mismanagement from the beginning of lockdown to present, 1 feasible payout,plus others that i was told i was entitled to,then retracted. So,all in all,have ended up in debt with no support from them. My timesheets will be going elsewhere from.now on. Shambles!
Posted anonymously
1 year ago
Have communicated to me by email which I understand. They have been waiting for clarification from government of the basic V commission Calc before confirming to me what payment I would receive. Had my first JRS last week which was 80%. Well done Paystream, I will defo be staying with them in my next umbrella role.
Posted anonymously
2 years ago
Furlough money was paid on Friday and more than I expected so I am happy. What more can I say?
Posted anonymously
2 years ago
First JRS run being paid based on full PAYE. Paystream have pulled through a lot of difficulties in setting this up from it being optional at a cost to them to having vague and ambiguous guidance from HMRC and Treasury Directions and then working with the Agencies to get a solid audit trail for eligibility. Communications have been via email which is understandable as the Customer Care teams are not in the office. I, like a lot of people, have felt frustrated by this at times but culpability lies with HMRC / Treasury for this. Top marks to Paystream for their persistence and for delivering for their contractors. That will be well remembered in the future.
Posted anonymously
2 years ago
They have made this as tough as possible to claim. I tried to claim furlough for an almost 5 week period only to be told that I wasn't out of work long enough. They are not accepting calls instead they are telling you to email them and they will call you back promptly, well I simply cannot get them to call me. Today they was supposed to be processing the first batch of payments to hit accounts Friday and I cannot get any response on whether I will be receiving payment. This really isn't fair as I have outstanding debts to pay and I cannot plan if they simply refuse to give information. All I know is they are seeking clarification from my agency that I was laid off..........they know this already! PayStream have simply been a disgrace from the start.
Posted anonymously
2 years ago
Managed to get agreement that basic plus “commission” was included in calcs for furlough. Well done. Then said I had to provide evidence from the agent or end client that my contracted was terminated due to COVID19. Why? They asked me to sign a declaration then said my agent told them my recently renewed contract (3 weeks into a new 6 month contract) was terminated for “funding reasons”. I was working for a Water Company who had started a new AMP with at least £30m to spend on project. I was told (verbally) by my agent and end client that my notice had been served “due to the obvious issues caused by the current situation”. My question: why will Paystream, as an employer, not furlough me without evidence. They are my employer, not my agent or end client. This sort of employee protection is what umbrella companies are meant to offer whilst I pay Employers NI for the privilege.
Posted anonymously
2 years ago
They seem to be doing everything they can not to furlough me. At this point I will not be working with them going forward and would not recommend them to anybody else.
Posted anonymously
2 years ago

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