At first I thought they were just incompetent, now I think it might be deliberate
7 pay days (weekly pay) in to my time with Parasol and so far 5 incorrect payments and one unpaid.
The catalogue of mistakes and errors in less than two months is far too extensive to be able to cover them all, so here are a few highlights. Strangely enough, all of these mistakes left me out of pocket, and usually left Parasol with more money in their account......
Parasol are incapable of basic arithmetic, such as 'number of hours worked' x 'hourly rate'. According to Parasol maths, 35 hours x hourly rate gives the same number as 38.5 hours x hourly rate. And 3 x 40 somehow equals 100.
The end client decided to pay contractors for the Queens Funeral Bank Holiday, but Parasol decided not to, and I only got this money after multiple chases, which was eventually paid in a separate pay cheque, meaning I got two pay cheques in one week, costing me a significant amount of extra tax. So far this "accountancy" company can't do basic multiplication, and make you pay more tax than you need to, completely the opposite of what you want.
Live chat, emails and phone calls are pointless. Although you will be able to speak to someone, it'll be someone different every time, and they either won't be able to solve it, say that they'll start an investigation and will be in touch (4 investigations to date, still waiting for someone to get back to me), or will try to tell you that you have been paid the correct amounts despite your payslips and bank telling you something very different. Forget the submit a complaint bit on the website too, as that also gets ignored. Escalating the issue gets you a more senior person who will send you all the payments they have made and for how many hours, clearly showing the errors, although it is presented as being correct. But at least you can use this to show how multiplication works, and finally agree that you are owed money and how much. It is at this point that you'll be told that they pay you everything that is sent to them, if it's wrong, then they have been sent the wrong amount. Asking if that is the case, why didn't they send over the bank holiday money that they received but didn't pay doesn't make you any friends.
Just when you think progress is being made, and this may actually be fixed, they then decide not to pay you at all. Of course payday is a Friday, and although there are people in on a Saturday, there is no-one in who can pay you until Monday, which is apparently acceptable. Digging in to why you haven't been paid is the kicker - because they have now seen their previous mistakes, trying to correct them puts your current payment on hold! Resolving it the next week then means two payslips in one week, paying excessive tax, and so the cycle continues.
Asking how to leave Parasol to go with, at this point, anyone else, also yields an incredible answer. First, you have to cancel the contract with the end client, and start a new one when you are with someone else. And you have to have received your last pay before you leave, otherwise they have to put you on emergency tax for anything not yet paid as you are no longer an employee. When asked how this works as you are always a week in hand, the response is, "I don't know".