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Umbrella company

Parasol

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Awful - Don't Sign Up with these Charlatans

Awful - They Won't Pay You Awful, just awful. Recently finished a contract with Parasol at the end of September, working inside IR35. Invoice submitted on 30/09, we're now into November and they haven't paid. I'm owed about £7000. The client (who I know personally & trust, having worked for them several times before, without issue) have provided Parasol with the banking transaction number - thereby proving payment, but still they're claiming they haven't received anything. It's disgraceful, really. Borderline criminal. When you phone up you're just passed from pillar to post, are promised call backs that don't happen and it's clear that they're more than happy to hold on to your money. It all feels very underhanded, to be honest. I literally have no trust in this outfit whatsoever. My advice - avoid this outfit and go with someone reputable. I suspect that all of the 5 star reviews are paid for shill reviews. It's clear to see from Parasol's trust pilot rankings that they are very close to the bottom of the list. I'll give it till the end of the week and if I haven't received payment by then, I'll be complaining to the regulatory bodies, engaging ACAS and seeking independent legal advice. It'll most likely be a pyrrhic victory - given the costs of taking them to court - but I will be taking it forward & will hopefully be able to persuade the courts to award costs. Have been a contractor for a long time and never been faced with a situation like this before. Learn from my mistakes and choose someone else, please.
Posted anonymously
19 days ago

Inept

I have been with Parasol six months or so and in that time they have screwed up expense claims (weeks late), pension payments (over £20k in a black hole somewhere) and payroll (two months in one payslip and incorrect payment). Getting answers from them is almost impossible. Considering ombudsman/legal advice. Avoid these people like the plague.
Posted anonymously
26 days ago

Excellent service

I was surprised to see some poor reviews as thus has not been my experience. I was with the Umbrella company before and it was a dreadful experience. I changed and went to Parasol. Really helpful, courteous and responsive. Big shout to Wayne and to Carl Leicester - absolutely brilliant service. Just a shame I won't ve with the comany fir long.
Posted by a LinkedIn user
29 days ago

don't use them

Don't use this company - I'm in shock at the amount of money I received after costs were deducted. I was made to believe I would only be charged £28 a week by parasol and then I find out there were other costs. please don't use them.
Posted anonymously
29 days ago

Avoid

Hi all, I've had a very poor customer experience with Parasol as an umbrella (and also ClearSky, their accounting package). My takehome was poor, customer service was a litany of broken promises and they managed (somehow) to tax me twice in the same month. Make your minds up, but there are options out there
Posted anonymously
1 month ago

Worst umbrella company - avoid at all costs

I joined Parasol over a month ago and have to say that they are the worst umbrella company that i have ever come accross, more so then giant, orange genie, JSA and the other FCSA umbrellas. I was put through a process of confirming I was out of SDC. I filled in a form and it went back and forth for over a month and in the end nothing moved forward despite Parasol confirming I fell out of SDC. If you fill in a timesheet and make a mistake in any way, to resolve the mistake you will be stuck on call after call and they still won't help and keep fobbing you off. They take nearly an hour to answer calls. When they don't know the answer to your question then add a further 15 minutes waiting on hold for them to get back to you. If you are asked to chose Parasol and have no other choice then just leave the job as your mental health and stress levels will lead you to an early passing.
Posted anonymously
1 month ago
Avoid
Posted anonymously
3 months ago
Extremely slow to do anything. Cant get through on phone, you email 1 department it takes 2 days to get a response telling you to contact another department that then takes 2 days to respond if you're lucky. With IR35 rule changes they seem to have taken on too many contractors for the staff they have, will be looking elsewhere at contract renewal time.
Posted anonymously
5 months ago
Parasol was very efficient at getting me set up as one of their contractors. I moved to them because they seemed to offer more flexibility around pension contributions. Unfortunately, their service comes to a grinding halt after they have signed you on. Of the 12 timesheets I have submitted since joining them, 8 have been incorrectly processed (I have been short-changed on all of them). Despite numerous phone calls, emails, and letters sent to them, I have had no engagement in resolving the issues - not even a response. I am now resorting to the services of the Financial Ombudsman. I would avoid using this company at all costs.
Posted anonymously
5 months ago
::::: AVOID :::: Extremely poor service for what they charge. To name few issues - Messed up deductions (incl. pensions contributions) and they don't put the money into your pension unless you remind them multiple times. Every time you get on a call (or their new chat feature), it takes minimum 35 to 45 minutes to speak with someone on the other end. Issues are never ending and no hope for improvement. ::::: AVOID ::::
Posted anonymously
5 months ago
They are completely incompetent. They messed up setting up my pension contributions. They deducted Employer's NI even when I was drawing minimum wage. They won't answer e-mails at all. I have given notice.
Posted anonymously
6 months ago
Parasol has provided payroll (umbrella) services for me for three weeks, they pay quickly and on time but, despite being on a daily rate, the pay I receive differs by hundreds of pounds from one week to the next without reason. I genuinely think they have no idea how to run payroll.
Posted anonymously
6 months ago
AVIOD. They do not answer calls. I am going to contact the Director and tell him about themselves!! They have caused me serious problems by telling my current employer that I still work for them and have issued an incorrect P45 which my new employer will not accept!!
Posted anonymously
7 months ago
I have been with Parasol for 4 years and normally their customer service and process of subitting tiesheets etc was great. but in the last couple of months they have NOT been responding to my calls, they have NOT sent an invoice TWICE - i have missed my rent payment because of them , there was no apology, no-one is coming back on emails. I am trying to get in touch with someone for an hour - on their new chat system - its outrageous. I am not sure what is going on - are they going under or something? proper Downhill!!
Posted anonymously
7 months ago
So pathetic service that it takes ages to speak with someone on the phone, email responses takes a long time with very little or irrelevant information prologing the time to resolve issues. I am on their premium service and if they are offering this kind of service paying extra, I can't imagine how their normal service is like. ::AVOID::::AVOID::::AVOID::::AVOID::::AVOID::
Posted anonymously
7 months ago
It never ceases to amaze me how poor the service is from Parasol, they cannot answer the phone, take a long time to respond to e mails - and usually the response is generic ie irrelevant. I wish I had not chosen them.
Posted anonymously
7 months ago
AVOID AVOID AVOID!!!!!
Posted anonymously
7 months ago
I joined Parasol recently and extremely disappointed from services. No reply to emails, no support. I suggest to stay away from it.
Posted anonymously
7 months ago
Once you registered with them, that's it you're on your own! They won't reply to any emails you sent or they won't sort anything for you, no follow up, nothing! Don't waste time, imagine this is just a start, think about what it comes to when they will have pay you!
Posted anonymously
8 months ago
Awful and arrogant response when asked for clarifications. Their service is expensive compared to some of the other similar companies, but calculations/deductions are shown as lump sum with out much details. I will be moving away from them very soon.
Posted anonymously
8 months ago
Received quote, their fees are expensive. Employers fees lumped into one line item on illustration. It's not very clear where my money is going. Glad I checked this site, bad reviews, not great, i wont be using this umbrella,
Posted anonymously
8 months ago
Nothing works. could not even create timesheet to get paid!!!!!!
Posted anonymously
8 months ago
Avoid this place like the plague
Posted anonymously
8 months ago
Met all Furlough criteria but did not pay or offer any assistance when needed did not step up when needed but stepped up to take their commison. Money grabbers
Posted anonymously
10 months ago
Looking for new umbrella and been told by Parasol they are still participating in furlough (January 2021) and also made pay up to 100%. Find this incredible if true.
Posted anonymously
10 months ago
Worked through lock down until October. Was still on books in November. Was told that I wasn’t entitled to JRS as Covid wasn’t explicitly mentioned in the termination of my contract with the end client! Made up criteria by Parasol. Not happy.
Posted anonymously
1 year ago
So angry, frustrated and let down. I've been with Parasol for 4 years and working all through lockdown until September. I was told I didn't qualify for the new JRS and advised to resign to claim UC mid October - if I hadn't of taken that advice I would qualify for furlough. I still qualify under the guidelines for re-hire and furlough... after getting differing reasons - first I don't qualify for re-hire, then finally admit that I do after I spoke with HMRC, but now say they are not implementing re-hire... why aren't you adopting re-hiring and furlough? Website states proudly: "Our dedication to always doing what’s right, not what’s easy, is something we’re proud of". Except when you don't. @parasolgroup @OptionisGroup
Posted anonymously
1 year ago
Worked for 2 years on same client but due to way contract extensions work, they said I wasn’t eligible for furlough. Avoid them.
Posted anonymously
1 year ago
Was told by Parasol that I met all criteria except I had 2 weeks left on my contract instead of 3. This they said meant I was not entitled to any furlough pay. It now seems that this rule was made up by the company and was not created by HMRC. Completely let down by them, it seems they made no effort to help. I was told by the organisation I was working for that the contract would have been extended so If by any chance I resume working in my previous role I'll make sure to look for an alternative umbrella company, and I hope others do the same. Parasol's loss for not doing the right thing.
Posted anonymously
1 year ago
I just hope Parasol are not being this strict with their guidelines so they can claim furlough on our behalf and keep the money for themselves. AVOID!!!!!
Posted anonymously
1 year ago
I've used Parasol on and off for 8 years. I was in a long term booking from September 2019 due to end May 2020. I took some time off on 5th March with the intention of going back a few weeks after to the end client as a perm role was getting drafted out. Then everything happened. Now they're I'm not entitled because I left 2 weeks before lockdown. Very poor communication from them and very unfair how this has been handled. I will not be using them again.
Posted anonymously
1 year ago
Will not furlough as I was not on active contract at the relevant date
Posted anonymously
1 year ago
Paid me fairly in the end. Always had great communication with them until now. Obviously this scheme was launched quickly and information has been hard to get a hold of. Looks like they are putting the effort in now. Please just keep trying with them. Think now they have all the info and updates they are genuinely trying to help. Spoke to them over a few queries during lockdown with a lot of confusing answers. Ended up chatting to a young sounding guy called Tom, polite, professional and very empathic. Good on you Tom. After the CEO update went out there was more clarity from all at Parasol.
Posted anonymously
1 year ago
said i am not entitled to JRS, checked on HMRC's website and i am. i have just resigned from them and will be taking my business somewhere else
Posted anonymously
1 year ago
Disgraceful behaviour from this umbrella no communication for weeks then conflicting emails saying that I am not entitled then say I am then another saying I am not again resigned will never touch another umbrella in my life total jokers
Posted anonymously
1 year ago
After 12 weeks of emails and calls they paid 3 weeks furlough backdated from march. Still only umbrella stopping full 12 weeks furlough even when work has been stopped because of CV19 and no work since. What about the other 9 weeks I’ve had no work due to contract ending and no work because of covid? They want people to think they are helping and give up when their aim is till to help as little as possible. They need to look at what other umbrella companies are doing. They know they can do it but they won’t.
Posted anonymously
1 year ago
Had to do the dance and jump through hoops for eight weeks every member of staff gave completely wrong advice. Advised me to resign and go for UC even though I’m not eligible. Was furloughed last week with a promise of money in bank by Frosay, but didn’t happen after a weekend of wondering finally got paid today...... it’s been difficult.... don’t know how they’ve calculated it and no explanation either...
Posted anonymously
1 year ago
Ignore emails when asking for an update on an ongoing complaint and don't call back when they say they will. Will not be using this Umbrella company again.
Posted anonymously
2 years ago
Parasol did help me out and spoke to my end client to get a would have been extention date because my contract ended, i'm now getting furlough payments and all backdated.
Posted anonymously
2 years ago
I have now received full £2,500 (taxable) furlough payment. I am very disappointed at the way they have handled this but the first payment is in my bank account.
Posted anonymously
2 years ago
It’s been a long process but I’ve finally been paid my furlough money by Parasol. I waited for weeks like everybody else and was told a few weeks ago that I wasn’t eligible as my contract was due to finish at the end of March. However I persisted and with an email from my previous client (To say I would have been extended if not for Covid 19) payment was agreed. If you are in the same position go back to Parasol even if you have been rejected as I was first time around. Good luck !
Posted anonymously
2 years ago
I am one of the lucky ones and really feel for anyone (and there seem to be plenty), who have fallen through the cracks. I can imaging how stressful it is for you at the moment!
Posted anonymously
2 years ago
I the their comma are terrible; they sent me an email saying I didn’t qualify but after that they are not answering my emails. They have been updating a blog post on their website from their CEO but no emails.
Posted anonymously
2 years ago
I qualify for furlough but received an email stating I don't. Parasol have fabricated rules making it impossible for freelancers to get any compensation for loosing their jobs due to covid 19. Sneaky money grabbing lizards.
Posted anonymously
2 years ago
After fulfilling all the criteria on government website and parasols own eligibility guidelines it appears as though I should get the money. My assignment was due to start 17th March and be rolling until at least mid June. The state that the assignment didn’t start so wasn’t live, this is appalling it was only ever cancelled because of COVID 19. Had to constantly chase and fill in forms. Hot proof of assignment termination from recruiter. They are just pulling any little thing the can to prevent payment. I think I have been treated totally unfairly as I follow the HMRC guidelines. Feeling stressed and anxious but not about to let this go.
Posted anonymously
2 years ago
Parasol like most Umbrellas have been awful. Basically lying and making it up as they go along. My experience is I believe similar to many. Been told they will not furlough me because the assignment was not terminated specifically due to covid-19. Meet all of the other critieria made up by Parasol and all set by the government. Can’t provide me with a new assignment due to covid-19 as nobody is hiring. One time told it may be best to resign and claim universal. credit. I use umbrella only due to IR35. Will try desperately never to Sue one again. I think also we should not forget the part the FCSA has played in covid-19. They are the body that represents they umbrella’s and they have been a awful and a complete waste of time. Don’t expect them to direct their members on what to do but to not even be willing to provide advice e.g. having taken legal advice we suggest members furlough the following employees, is disgusting. I suggest where possible all contractors boycott Umbrellas.
Posted anonymously
2 years ago
Refused to include me because the assignment that was cancelled had less than 3 weeks to run. I had received an extension and signed it but they refused to consider future contracts that had not been 'Confirmed'. Friday 15th May they emailed me "it may be worth resigning from us so that we can provide a P45 to you".
Posted anonymously
2 years ago
I have had agency contracts with both Harvey Nash and Hays, using their preferred Umbrella companies Parasol and NASA. I have been on the PAYE payroll since 2018 using these Umbrella companies, and paid £40K in PAYE income tax over the past 2 years. My last assignment finished in December 2019 and I have actively been trying to find a new assignment since then. I have contacted both Umbrella companies but they refuse to Furlough my employment or submit my application for JRS. I have been emailing them for 7 weeks now but have been told that the HMRC guidelines are open to interpretation and that I do not meet their company policy eligibility criteria. I'm not a tax expert, but I do not understand how they can undermine the HMRC guidelines with their own company policy? How can this be fair? I have paid £40K into the PAYE tax system, but do not get the required support when it is needed the most? Do Umbrella workers actually have any employment rights? We desperately need HELP on this, as I am really worried about the prospect of finding any work in 2020, and working for an Umbrella company again if they DO NOT comply with the government guidelines issued. I believe these Umbrella companies are abusing the JRS scheme to their own benefit. This practice deliberately excludes umbrella employees from claiming the government help available. Personally, I feel totally let down and discriminated against, by the actions of these Umbrella companies.
Posted anonymously
2 years ago
Totally disgusted by Parasol.... SHAMEFUL BEHAVIOUR!!
Posted anonymously
2 years ago
Never using parasol again
Posted anonymously
2 years ago
Parasol are awful. It's a very stressful time in general but they have added to my stress. For over 7 weeks i have been trying to speak with them and when I did, I had rude staff shout at me to keep checking your emails or we are waiting on HMRC. When I emailed they never answered my questions just copy and paste the last email they sent to all employees. My contract was stopped due to Covid-19 on March 23rd and i havent had any furlough money, Its now 16th May. I qualify for furlough but I received an email stating I didnt. My agency contacted them and i sent another email explaining why i was entitled and the next day I received an email saying I'm entitled. Not sure how they didnt realise this to start with as they have ALL my details and the necessary information they need to furlough me on their system. I'm not holding my breath that I will get furlough money due to the lack of communication, support and help I have received. I guess as they are not making money from furloughing their employees they are trying to use every trick in the book to make as many people unsuccessful when they are in fact entitled to furlough. I hope they are investigated once this is all over as they have also made up their own criteria for furlough, which isnt in line with the HMRC criteria. I also found out the CEO has only been in his position for 9 months and has no experience in the industry. Well thanks Mr CEO for adding to my stress and allowing me to struggle financially.
Posted anonymously
2 years ago
I qualify for furlough according to HMRC guidance, but Parasol are stonewalling and telling me that I don't qualify for the scheme. Very unimpressed to have been paying PAYE tax and then get excluded for something for which I qualify by a third party who are happy to take their fees when the going is good, but then reveal their true colours when things aren't going so well. They told me I didn't qualify and that I should resign and claim Universal Credit! I keep chasing, they keep saying no, presumably safe in the knowledge that they won't be held to account by a regulator.
Posted anonymously
2 years ago
I've been employed by Parasol since last June. I was on a client assignment from June to December last year and then again all of March this year. I have been technically employed by Parasol the entire time, even when not on an active assignment, so I believe I should be eligible for furlough. They recently emailed saying that I am not eligible due to one or more of the following: 1. You were not payrolled by Parasol on or before 19th March 2020 2. The assignment was not terminated early due to COVID-19 3. You did not have three weeks or more left on the assignment prior to it being terminated (three weeks being the minimum term of a furlough). I emailed them off the back of this asking them where in the HMRC guidance are the three criteria above specifically covered, and they responded with: "Thank you for your email. ?The furlough scheme is designed by the government for people who cannot work due to COVID-19. ?I have included the link from the government website below for your reference. ?https://www.gov.uk/guidance/claim-for-wage-costs-through-the-coronavirus-job-retention-scheme" I initially had to chase them multiple times for updates on whether they were furloughing and the response each time was they were waiting for advice from HMRC. They've only been proactive in emailing saying I've been deemed not eligible due to the above reasons. I'm feeling annoyed as I've used Parasol multiple times, previously recommended them to friends, always found them very professional and responsive.
Posted anonymously
2 years ago
Freelance booking was due to be extended as I am on rolling contracts - such is the nature of freelance contracts. Have been an employee for over a year so I meet the requirement of 19th March, never had a gap in bookings. My booking wasn’t extended due to Covid 19. I have emails from end client and recruiter stating booking was going to be extended by at least 3 weeks but Parasol have just disregarded everything and refused furlough because they’re saying it wasn’t terminated due to Covid 19. Parasol are going to lose a lot of employees after this.
Posted anonymously
2 years ago
It is funny how Parasol suddenly can't take calls after sending furlough emails. First they send an email to enquire about eligibility followed by an email to give me ray of hope by stating in their email that I am eligible for it and that I have to send then back signed contract within 7 days for the process to start. Then the very next day received an email contradicting their email and told me so called Parasol policy that doesn't even comply with HMRC rules. I had to wait almost two hours on the phone to get hold of an employer support advisor named Natasha who made me more anxious angry, let down and intimidated as she clearly couldn't understand my point. I have even spoken to HMRC myself yesterday, explained my situation and they informed me that I 100% qualify for furlough. Parasol won’t furlough unless you had 3 weeks or more left on your contract and it was terminated early due to COVID. This is ridiculous because as per government guidelines for JRS, you have started a PAYE payroll scheme on or before 19 March 2020, enrolled for PAYE online and hold a UK bank account. Parasol has failed to comply with HMRC and made up their own rules which has caused immense chaos, unnecessary stress and anxiety. The other umbrellas who are furloughing employees have published their criteria on their websites and Parasol has not which makes me wonder if they are doing anything fishy under the carpet... Parasol has clearly failed to satisfy their clients in this current situation. MUCH DISAPPOINTED!
Posted anonymously
2 years ago
After waiting a while, I’ve been told that I’m going to be paid. I had to fill in an online form and apply. After filling form in, I hear back next day to hear it’s all approved. I should get first payment in next few days. In short, it took a while, but looks like it is going to get sorted.
Posted anonymously
2 years ago
Disgusted in the service from Parasol one of supposedly one of the ‘best’ umbrella companies. Added extra criteria to allow furlough deeming most not eligible but only by their criteria and not HMRC. Can’t get hold or anyone, no word from CEO, No updates on website and abusive attitude from customer care shouting at me down the phone! We pay for this and earn their living, it’s simply obscene. The government has created this scheme to help everyone and they should not be allowed to take away the right for much needed support. I’m sure if the shoe was on the other foot they would be seriously unhappy too. I expect little contractors left on their books after this crisis.
Posted anonymously
2 years ago
People Group Operations furloughed weeks ago as they didn't have the work "discretionary in their contracts. Parasol did not have the term "discretionary" in their contract. I called up the employment support team, who argued that although the contract doesn't contain the term "discretionary" because employees are only contracted to basic pay and anything on top is commission. He shouted down the phone and was very aggressive. Now they have clarification on the terminology, they have now included their own criteria regarding the "original assignment date". Many workers will not qualify for this. Parasol do not want to help the employees and should be ashamed at how much stress they have caused. I hope the CEO Doug Crawford, of Optionis Group (Parasol Parent Company) reviews this and does the right thing and help furlough their employers.
Posted anonymously
2 years ago
So disappointed with Parasol as have been with them for years and always championed them, this has completely changed my opinion of them. They claim they are following HMRC and FCSA guidelines but have implemented their own set of criteria to limit the number of people they furlough. Other umbrellas (also accredited by the FCSA) do not have Parasol's criteria and are furloughing all employees on the payroll on 19th March (government guidelines). Parasol won’t furlough unless you had 3 weeks or more left on your contract and it was terminated early due to COVID. I have worked for Parasol for years and all my contracts are short term, a few days to a week, other contractors are on rolling contracts. Where did these criteria come from they are not from HMRC? The other umbrellas who are furloughing employees have published their criteria on their websites and Parasol has not… a sure sign they know they are doing something dodgy. The last time I received an email from Parasol was 30th April! They still have not updated all their employees on their policy only the people who may be eligible (I imagine because they know there will be a lot of upset employees). I have had to call them regularly to get any updates. Terrible communication. Seem’s crazy business practices as this will lose them so many employees in the future. Feel so helpless, I pay taxes and am entitled to governmental help in this crisis but Parasol are creating barriers and refusing to help their employees, many of whom have been left with no income for over 2 months and counting.
Posted anonymously
2 years ago
From Parasol... We have used the guidance given by HMRC and worked with them and the FCSA to put a business decision / policy together. Within this, the three eligibility points that we have for furlough are: -The employee was employed and pay rolled on or before 19th March 2020 - The assignment was terminated due to Covid-19 and has not come to a natural end or been terminated for any other reason. - The assignment had 3 weeks or more left to run prior to it being terminated. Governemnet requirement ONLY -The employee was employed and pay rolled on or before 19th March 2020 PARASOL requirements (NOT LEGAL) - The assignment was terminated due to Covid-19 and has not come to a natural end or been terminated for any other reason. - The assignment had 3 weeks or more left to run prior to it being terminated These two PARASOL guidelines are stopping so many from receieving furlough even when they were on the payroll on the specified dates! Why not pay furlough, take a little hit and still have contractors after this??
Posted anonymously
2 years ago
Parasol added their own criteria to HMRC's guidance so many on weekly rolling contracts won't be eligible for the JRS. I hope that a senior member from Parasol's parent group, Optionis Group, realises the immoral attitude towards it's employees during this already stressful time and does the right thing to help financially furlough it's employees on the Government's JRS. I've spoken to many recruiters who have said that even before lockdown, they have been unimpressed with Parasol, and have said they are also keeping an eye on this situation for future references. If Parasol hope to keep employees and recruiters referrals in the future, I suggest that they need turn a corner and start taking responsibility in their approach and attitude towards both agencies and it's employees.
Posted anonymously
2 years ago
They have announced they are paying JRS but have amended the gov guidelines to add their own stipulation which limits most of their contractors from being eligible. Knowing many contractors work on short contracts or rolling contracts extended weekly especially early this year because of CV19 and IR35 they have purposely chosen to make sure they won’t support. HMRC says we are eligible. Payroll says we are eligible! Nobody to get through to at parasol, you get blocked from going higher than customer support. No Communication and won’t change their stance. A Disgrace! Happy to provide emails and evidence if needed.
Posted anonymously
2 years ago
Waited for 7 weeks to get any kind of update - kept saying they were waiting for update from HMRC. Then find out they have added their own stipulations to avoid making payment. My current assignment finished on 20th March but it was impossible to secure work as I am in the events industry. I joined them in Jan and worked full time up to 20th March. Now I'm in a position where I have missed out on benifit for 7 weeks and I'm still reluctant to resign as I am hoping that they will do the morally right thing and look after their staff. They will lose alot of staff who won't return!
Posted anonymously
2 years ago
Absolutely shocking, they just fob off their employees with the line “we are waiting for legalisation” basically they are just refusing to furlough any of there employees, which should be illegal
Posted anonymously
2 years ago
Parasol's communication has been very poor from the outset, their approach has been to say little to nothing (so far from proactive). Only one email received to date, which was weeks ago which said that they await guidance and will communicate further (nothing further then received). Whenever I have called or emailed with clear questions, they are never answered (as to be fair the call handlers don't have the answers or have been instructed to be vague). I have called 6 times (got through 4 times and couldn't 2) so followed up with email twice. The decent thing to do would have been to arrange payment through the JSR on the MLW pending further clarification, rather than letting people go without any information or income for this period. At the point of writing this, I have been told an update is due to be emailed today with a link to a questionnaire. The answers from this questionnaire will then be used to identify who is eligible and who isn't. Honestly, this is ridiculous! All of the information they need to identify whether people are or are not eligible will be freely available to them within the employment files. I will actively discourage anyone from using Parasol in the future.
Posted anonymously
2 years ago

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