JSA

- Staff refusing to believe you spoke with Workwell despite showing them the time and duration of call as a screenshot from your phone - online portal not fit for purpose: complaints are not answered / queries are not answered / support staff cannot see any emails sent via the portal - for the past three months I have been sent between two-to-five payslips for one client only and one timesheet submission only per month and none of the payslips are correct - student loan payments incorrectly deducted (HMRC and Student Loans have not received anything since they were deducted four months ago which is why I am having to escalate a complaint to HMRC for fraud) - I was automatically charged for Workwell Plus, there was no choice so I appear to be mandated to pay for a premium service but the service is not even adequate let alone premium - there is supposed to be a call-back service but no-one calls back - this must be a known issue because the queues are very long, expected to wait at least 1.30 / 1.40 hours if you are No.4 in the queue, longer if you are further down in the queue. - support staff cannot help, it is always someone else's problem and that team are never around and anyway support staff cannot transfer calls, yet refuse to give out telephone numbers to get you through to that team directly - support staff do not update the system, so when you have waited days for someone to get back to you when you ring the support team again there is no record of your previous call. You have to run through the problems again only to get the same response that they will follow-up 'tomorrow'. Tomorrow never comes. - agencies also have problems communicating with them. I asked my agency to liaise with Workwell regarding the incorrect expense payments and they reported they were not getting the promised follow-ups and issues remain unresolved - I am expecting them to be struck off from FSCA as being non-compliant, following on from my HMRC complaints regarding fraudulent deductions and non-payments

first JSA saying it's original signature , all good, will receive certification COA in 6 weeks , you pay them , after 6 weeks JSA saying it's not original. JSA just doing FRAUD, poor business

I would avoid this company at all costs. Time after time accounts submitted late,no real response to emails and no care for urgency after being informed by my bank that my company was about to be dissolved, again due to non submission of accounts Not ideal

JSA now Workweek. Extremely challenging company. You join, promise via the premium service, calls within 4 hours, priority support and a list of things they can do for you with dedicated staff. In reality this doesnt happen/exist. They opted out of paying expenses which means you now get taxes on expenses. Taxed twice. Rude staff when asking any reasonable question. One member of staff telling me we can do what we like with regarding to taxing, anyways time to go home now. Another member of staff 'Lewis', talking over me insisting I am wrong, asking if I had any communication skills. Disgraceful. No followups on questions asked. Lots of hidden costs. To include £250 for arranging holiday payment. £190 for managing an agency contract. Managers dont bother calling you back. Their system is slow to access. Thats just for starters.

Fairly slow from the off - made a big thing of paying weekly (who needs this unless you are 12?) and then invariably don't citing every factor under the sun but themselves. Have been trying to get a P45 and pension payments returned for weeks at end of contract. There must be someone better than this.

I was with Liberty Bishop which got taken over by JSA. Everything they have done has been fraught with error. My accountant left soon after JSA acquired Liberty Bishop.

JSA have been my umbrella for 11 months, every month has been paid on time, payslips are emailed and easy to understand, the support is great and always get a response to enquiries within 24 hours. No complaints from me

Been with them 2 months only 6 of 8 payments paid. Had to ring (to get though is almost impossible, and massively time consuming) when I did get though almost invariably unhelpful, unable to assist. They have automated message that, regardless of time called, saying they are experiencing high volumes of calls, this is incorrect, They clearly have insufficient staff to field the number of calls. if there are high volumes of calls then employ more call handlers, or do your job better so we dont have to call to find out where our money is. Hearing "you are number 27 in the queue" is soul destroying. The failure rate of 25% of payments not paid is alarming since this is all they do. imagine only landing 75% of planes on time or only 75% of your patients surviving surgery. Don't go near them they are woefully incompetent. Thanks HMRC for IR35 and making us pay more money to a third party to mess up my payments. Makes we want to move somewhere with more governmental financial acumen and businesses that do what they say. Greece springs to mind.

A nightmare to work with. Originally worked with them as Cloud9. Pay was late and payslips arrived late on a friday so too late to question errors. Due to IR35 was forced to revert to them again but under the name JSA. Just as bad. Into week 3 and been paid once. They are blaming my agency which I have been with for nearly 6 years on the errors and causes for the delay in payments - I dont think so. Cloud9/JSA different name same old terrible service.

Ended up paying furlough and doing the right thing after some hassle. Once furlough was agreed and started being paid out it was processed efficiently and correctly. Ending furlough and returning to contract was processed correctly and efficiently.

Eventually, after much to'ing and fro'ing, was put correctly onto furlough and received furlough payments correctly. Can't say it was the most straight forward of experiences though.

Still paying furlough payments to me, all simple now which has been a god send to my income

Thank you, thank you, thank you. You have been exceptional and Im very grateful for your support

Decent umbrella, used a few and JSA have been good. Received furlough money and they’ve been easy to speak to

They told me I’d need to wait until they sought clarity on what I could receive. I applied via an online form in the meantime anyway and now they’ve updated me and it’s on average pay

Have declined to pay out yet, they are awaiting 3 weeks of furlough to pass before considering. Have required me to "claim" and submit evidence rather them dealing with it proactively. Have said they'll only pay out minimum wage unless directed otherwise by the government, despite contract saying otherwise. Had to chase them. Don't feel fairly treated.

Had the audacity to email me about why they would not be paying JRS a month ago. Although now that they have opened the NMW furlough, I have had no email or did not even know they had one until I had to pester them. I have also asked them about why our payslips show no NMW + bonus aspect, and they said in contract that is how its paid. I do not ever remember reading about it and even in the simple guide for new people is just a generic payslip with no explanation of our pay is broken down. The communication has been absolutely non existent and they even have a "arbitrary deadline" for applications. 3 days after application and no response about whether they would furlough me or not.

I clearly explained but they are not ready to hear, even the top management closing their ears.