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Umbrella company

JSA

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Been with them 2 months only 6 of 8 payments paid. Had to ring (to get though is almost impossible, and massively time consuming) when I did get though almost invariably unhelpful, unable to assist. They have automated message that, regardless of time called, saying they are experiencing high volumes of calls, this is incorrect, They clearly have insufficient staff to field the number of calls. if there are high volumes of calls then employ more call handlers, or do your job better so we dont have to call to find out where our money is. Hearing "you are number 27 in the queue" is soul destroying. The failure rate of 25% of payments not paid is alarming since this is all they do. imagine only landing 75% of planes on time or only 75% of your patients surviving surgery. Don't go near them they are woefully incompetent. Thanks HMRC for IR35 and making us pay more money to a third party to mess up my payments. Makes we want to move somewhere with more governmental financial acumen and businesses that do what they say. Greece springs to mind.
Posted anonymously
2 months ago
A nightmare to work with. Originally worked with them as Cloud9. Pay was late and payslips arrived late on a friday so too late to question errors. Due to IR35 was forced to revert to them again but under the name JSA. Just as bad. Into week 3 and been paid once. They are blaming my agency which I have been with for nearly 6 years on the errors and causes for the delay in payments - I dont think so. Cloud9/JSA different name same old terrible service.
Posted anonymously
7 months ago
Ended up paying furlough and doing the right thing after some hassle. Once furlough was agreed and started being paid out it was processed efficiently and correctly. Ending furlough and returning to contract was processed correctly and efficiently.
Posted anonymously
1 year ago
Eventually, after much to'ing and fro'ing, was put correctly onto furlough and received furlough payments correctly. Can't say it was the most straight forward of experiences though.
Posted anonymously
1 year ago
Still paying furlough payments to me, all simple now which has been a god send to my income
Posted anonymously
1 year ago
Thank you, thank you, thank you. You have been exceptional and Im very grateful for your support
Posted anonymously
1 year ago
Decent umbrella, used a few and JSA have been good. Received furlough money and they’ve been easy to speak to
Posted anonymously
2 years ago
They told me I’d need to wait until they sought clarity on what I could receive. I applied via an online form in the meantime anyway and now they’ve updated me and it’s on average pay
Posted anonymously
2 years ago
Have declined to pay out yet, they are awaiting 3 weeks of furlough to pass before considering. Have required me to "claim" and submit evidence rather them dealing with it proactively. Have said they'll only pay out minimum wage unless directed otherwise by the government, despite contract saying otherwise. Had to chase them. Don't feel fairly treated.
Posted anonymously
2 years ago
Had the audacity to email me about why they would not be paying JRS a month ago. Although now that they have opened the NMW furlough, I have had no email or did not even know they had one until I had to pester them. I have also asked them about why our payslips show no NMW + bonus aspect, and they said in contract that is how its paid. I do not ever remember reading about it and even in the simple guide for new people is just a generic payslip with no explanation of our pay is broken down. The communication has been absolutely non existent and they even have a "arbitrary deadline" for applications. 3 days after application and no response about whether they would furlough me or not.
Posted anonymously
2 years ago
I clearly explained but they are not ready to hear, even the top management closing their ears.
Posted anonymously
2 years ago

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