Generate

The team in the office are really responsive and have been helpful through out.

3rd lockdown now. You’d also think having completed this JRS in the first lockdown it would have been quicker this time round? Still ‘awaiting clarity’ from government. They are providing no clear guidance and having to chase them to see where they are up to with it. I’ve been told on the phone that they do not want to pay employer national insurance contributions, hence delay. Currently no money and unable to work because I’M PREGNANT and classed as clinically vulnerable. So unfair. This is very disappointing from Generate and hope they get clarity and JRS running ASAP. They should also backdate payments to compensate, which I’m told they might not do this time... even more unfair!

Generate are paying me until 30th August. Hugely appreciate this!!!

Paying through August, unlike my other umbrella company. Very impressed with how they've handled things throughout.

Generate have just emailed to say they're paying through the summer and covering all costs themselves. After a slightly slow start to the furlough process, they've been first class since!

Just heard I'm being furloughed through to September - thank you Generate!

Since Generate have furloughed me, they have kept me up to date on payments and always pay on time. Thank you

Always pay on time

Generate pay on time. The communication has been very good. I was told I’d be paid weekly and they’ve paid on time each week.

Make weekly payments on time, all the time. Thank you Generate

Thank you for processing my furlough on time and sending my payslips. Nice people work at Generate. They care.

Agency blaming umbrella, umbrella blaming the agency as to why I have not seen a single payment. Who is running who here? I have no money, no assignment and no faith in this industry anymore. You have seriously let me and my family down

Took their time but the communication has been good and payments made on time.

Very poor communication. Repeatedly promised contact by X date and then heard nothing. They also refused to backdate furlough as they 'couldn't go back into the last tax year'. Also lots of mix ups with employments start dates meaning very low furlough amounts. Additionally, they are withholding payments for 3 weeks to 'make sure people haven't worked' in addition to the 1 week delay already in place to collect time sheets, meaning we have a gap of 3 weeks with no pay that won't be made up until furlough ends. My agency also had issues communicating with them and getting them to furlough fairly. Dragged their heels the whole way, I've repeatedly had to chase them and their phone lines are impossible to get through on.

Took a while for them to say they were paying JRS, but as I understand this was the same for all umbrellas. Good communication

Hi, I've worked for several umbrella companies over the years and have to say generates communication has always been pretty good. Throughout this furlough saga, this has been the same, which helps relieve some of the stress.

Given their position, I believe Generate has handled the furlough scheme in an extremely professional manner. Their phone lines were always open and my questions were always answered with care, honesty and empathy. They kept me informed throughout the process with relevant updates on their position. When I had a query that the contractor care team couldn't answer, they passed my details on to their director Adam. He called me that day and took the time to help me with my concerns. I am now receiving weekly furlough payments based on my 80% of my average earnings.

this has to be the worst Umbrella out there! Even before Covid-19 they were shocking! Now, not to pay a bean. I genuinely hope their contractors and agencies leave them high and dry, as they have with me!