Very poor communication. Repeatedly promised contact by X date and then heard nothing. They also refused to backdate furlough as they 'couldn't go back into the last tax year'. Also lots of mix ups with employments start dates meaning very low furlough amounts. Additionally, they are withholding payments for 3 weeks to 'make sure people haven't worked' in addition to the 1 week delay already in place to collect time sheets, meaning we have a gap of 3 weeks with no pay that won't be made up until furlough ends. My agency also had issues communicating with them and getting them to furlough fairly. Dragged their heels the whole way, I've repeatedly had to chase them and their phone lines are impossible to get through on.