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Umbrella company

Brookson One

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AVOID!

I have had the same experience as everyone else. Calls unanswered, emails not responded to, takehome pay different to what was expected and shown on payslips, tax deductions significantly higher than advised and expected. Generally a poor service and experience for what should be a very basic service. Do you homework and trust the reviews of others!
Posted anonymously
1 month ago
Absolutely useless...I can't get through to them via phone. Email communication is even worse! I'm glad I am leaving them!
Posted anonymously
2 months ago
Not paid last Friday despite Whatsapp stating they had been paid by agency. Has Brookson been hacked as well ?
Posted anonymously
2 months ago
phone lines off- can anyone get through?
Posted anonymously
2 months ago
Can anyone get through to these. phone lines been off for days ??
Posted anonymously
2 months ago
Worst Umbrella I have ever dealt with over the last 20 years Poor communication, and phone lines constantly engaged. They have messed up EVERY payment, with no apologies or follow up Hugely delayed payments, and inability to match up invoices, has cost me money Have threatened legal action given the poor service/responses Only the threat of action has caused any form of response to provide a service Dreadful Avoid
Posted anonymously
3 months ago
I had no response to any of my calls or emails. I worked under their Umbrella for last 2 years via STR. I have heard they pay for there agency friends to go on the pop etc at workers expense. DISGUSTING!
Posted anonymously
1 year ago
I started with Brookson at the beginning of March 2020. To date I have received one payement for 4 weeks work completed in March. Contract providing company has loaded their data for Brookson to raise invoices on. All data up to and including w/e 31st May is available to them and they have not completed any invoices. Even if they were to complete them today I will still not receive anything until mid July. I had been promised monies due on 15th May 2020 and I am still waiting. This is despite numerous emails. I am aware of others who are using the same contract provider (who have bent over backwards to sort this) who are in the same position. I will never use them again and I suggest others don't. I
Posted anonymously
1 year ago
It took a while for all the pre-requisite processing to be completed, for responses to some of my enquiries and for final confirmation to come through, but like may places Brookson One is running on minimal staff so the delays were not surprising. When confirmation did arrive, my level of eligibility was made clear and was as I had anticipated (the full allowance). The first payment was made very soon afterwards and all-in-all it has been a relatively smooth process. All the email exchanges and phone call I made whilst these arrangements were being made were dealt with professionally and politely, so it is quite surprising to hear some others have not had the same experience.
Posted anonymously
1 year ago
Rude, almost zero communication, will never ever use Brookson again!
Posted anonymously
2 years ago
Disgusting. Brookson are not interested in giving us any information. Desperate to get furlough but it's taking so long.
Posted anonymously
2 years ago
Really bad communication, when you do get through they are obnoxious and patronising. Still not clear on how they are making decisions. Have heard that their senior members of staff are blocking people who ask questions on social media. They clearly don't care about the welfare of their staff.
Posted anonymously
2 years ago
Sent 4 emails, no response. 1st one was almost 3 weeks ago. Can’t get through on phones. Absolute joke !!!
Posted anonymously
2 years ago
I received my last pay from Brookson on the 2nd of May. I was still in a contract on the 28th of Feb. I have been told that in order to be furloughed my contract must have ended due to Covid and not have come to a natural end. Apparently this is the guidance they have been told to adhere to by the FCSA despite the fact that it contradicts the guidance from HMRC. Even though my contract came to a natural end im not able to find another contract as no one is hiring in this climate. As a consistent tax payer I should be afforded the same protection as everyone else. I have chased them diligently on this and their stance still has not changed. I have not been able to speak to someone when I call they fob me off I have only ever received emails from them. I feel like I haven't been treated fairly. I'm a single parent with no other source of income currently and with the same bills to pay. This will leave my family in a poverty. Which means in order to avoid this I have to go and put myself in harms way to try and find another job as soon as possible which terrifies me as I already have underlying health issues
Posted anonymously
2 years ago
Very good communication under the circumstances, doesn’t seem to be any issues receiving furlough entitlement.
Posted anonymously
2 years ago
No phone lines open, no emails returned, left very much in the dark, I've worked for them via Select Engineering for years and i'm treated like this!!! Disgusted!!
Posted anonymously
2 years ago

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