Big Fish Group

I am writing this review to express my ongoing frustration with the contractor care specialists at Big Fish Umbrella Company, specifically in relation to holiday pay. Unfortunately, I have consistently encountered problems that have significantly impacted my experience as a contractor. Dealing with the contractor care specialists regarding holiday pay has been a continuous source of difficulty. Despite my efforts to address and resolve these issues, there seems to be a recurring pattern of inefficiency and lack of resolution. This has created unnecessary stress and inconvenience on my end. As a contractor, reliable and prompt handling of holiday pay is paramount, and the persistent challenges I've faced in this regard have significantly tarnished my experience with Big Fish Umbrella Company. I urge the company to review and improve its processes, ensuring that contractor care specialists are equipped to address and resolve holiday pay matters efficiently. A smoother and more reliable process would greatly enhance the overall satisfaction of contractors working with Big Fish Umbrella Company. I hope this feedback is taken seriously, and necessary steps are taken to improve the quality of service provided. Sincerely,

I am writing this review to express my ongoing frustration with the contractor care specialists at Big Fish Umbrella Company, specifically in relation to holiday pay. Unfortunately, I have consistently encountered problems that have significantly impacted my experience as a contractor. Dealing with the contractor care specialists regarding holiday pay has been a continuous source of difficulty. Despite my efforts to address and resolve these issues, there seems to be a recurring pattern of inefficiency and lack of resolution. This has created unnecessary stress and inconvenience on my end. As a contractor, reliable and prompt handling of holiday pay is paramount, and the persistent challenges I've faced in this regard have significantly tarnished my experience with Big Fish Umbrella Company. I urge the company to review and improve its processes, ensuring that contractor care specialists are equipped to address and resolve holiday pay matters efficiently. A smoother and more reliable process would greatly enhance the overall satisfaction of contractors working with Big Fish Umbrella Company. I hope this feedback is taken seriously, and necessary steps are taken to improve the quality of service provided. Sincerely,

Exhausted trying to get to talk to anyone and find out where my money is. To be told on later run this afternoon and not get money until after 6 on a Friday Just not good , can’t trust them to pay me. Not worth my time and effort

Was sent a payslip that didn't correlate to my hours of work when I did receive a correct payslip I noticed I have been charged £38 for a margin fee and also withheld Holiday pay when I opted into rolled up holiday.

Was sent a payslip that didn't correlate to my hours of work when I did receive a correct payslip I noticed I have been charged £38 for a margin fee and also withheld Holiday pay when I opted into rolled up holiday.

Was sent a payslip that didn't correlate to my hours of work when I did receive a correct payslip I noticed I have been charged £38 for a margin fee and also withheld Holiday pay when I opted into rolled up holiday.

Was sent a payslip that didn't correlate to my hours of work when I did receive a correct payslip I noticed I have been charged £38 for a margin fee and also withheld Holiday pay when I opted into rolled up holiday.

I started contracting with Big Fish in Sep 2021 after over 14 years working through my own company (outside IR354). The number of Umbrella companies out there is staggering and I checked several of them and also talked to independent umbrella company advisors in order to make a choice. Big Fish cam up tops in all the reviews I looked at and since joining them I haver had no cause for complaint. They are efficient, timely and approachable. I've only had a couple of minor issues during the last 6 months and these were all dealt with and resolved promptly. From what I can see with other larger global, especially "offshore" umbrella companies Big Fish is top of the list. You are able to contact them by phone, they pick up and their staff are polite and helpful.