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Agency

Value Match

Umbrella company FairScore 0+
Parasol

Owed months of earnings my agency have paid over. What happened to the money?

I have been trying to get paid for money dating back to November and December, my client paid over to my agency, who duly paid Parasol in good faith weeks ago. It's thousands. Parasol made one 'emergency' payment to me (very nice of them to give me a small handout from my own money), which is a fraction of my earnings, and I'm eating into savings, like many others I suspect. The situation is utterly disgraceful. They don't respond to communications, while the portal now masquerades the service as fully functional. I'm now considering legal action, and once free of the contract I'm in, would never use them again, and most certainly do not recommend them to anybody considering this precarious way of working. AVOID!
Posted anonymously
4 months ago
Umbrella company FairScore 0+
Parasol

In the wilderness same as everybody else

I've been using Parasol for years, and in fairness this is the first major crisis I've seen. However, their service has declined steadily in recent years. They spend more time e-mailing you to send in good TrustPilot ratings than they do helping you chase your agency / client for late payments, and there is no continuity of care - no named individual to deal with. Like everybody else I'm unable to enter timesheets and have not been paid for over a month. Once sorted, I'm off, and will not use them again.
Posted anonymously
4 months ago

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