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Umbrella company FairScore 0+
Brookson One

The absolute worst, THE VERY WORST Umbrella company - avoid AT ALL COSTS

See other reviews below, but also posting the same here to maximize the damage to their company, hopefully as much as it has affected my family and the payment of bills. Every bit the truth, and can post screenshots of the email trail from this disgusting company to prove it. https://uk.trustpilot.com/users/5b3dfe1a4de5666d34290731 Please also look at their reviews on Google and numerous other places on the web. You will see very similar traumatic experiences with this company. There should be the option of a Zero score - because that is exactly what Brookson would get from me. Nothing short of a shambolic, poorly run, disorganised disgrace of a company. In the business of transferring extremely large amounts of money between clients, you would think, or at the very least hope that their IT Infrastructure would have been prepared for the recent cyber-attacks. But no - they wasn't. So thanks to their shoddy setup it's the workers like myself who entrusted Brookson that are suffering. It's so convenient for them that their IT Infrastructure including payment system is "completely down", but they are still able to take payments from agencies, and yet in the same breath CANNOT pay their customers!? And when they do pay the end-customer, it's a pathetic 50% estimate. An utter disgrace, and if you're ever looking at contracting and going via an umbrella company, DO NOT, I repeat DO NOT use this pathetic excuse of a company - there's far, far better out there and it's safe to say I will never use them again, and never have one single good word to say about them. Their pathetic "Key Account Manager", Christopher Walsh, sending generic email replies explaining absolutely nothing, and in black and white (yes I can provide the emails to prove it), promising payment by today, but have so far received nothing, not a single penny. This was sent to me yesterday: "In a couple of hours all reconciliations for WE 14th January will be complete & the payroll team will be working late Monday 31st January to complete WE 21st January. There is a chance this will overlap into Wednesday 2nd February but these must be complete by COP Tuesday 1st February at the very latest.” Still haven't been paid in full. Brookson STILLwithholding money from me, and not even the slightest bit of decency to reply or give an update on what is going on. I truly hope that they lose a lot of business (and they will) because of this farcial matter. Good riddance Brookson.
Posted by a LinkedIn user
4 months ago
Umbrella company FairScore 0+
Brookson One

The absolute worst, THE VERY WORST Umbrella company - avoid AT ALL COSTS

See other reviews below, but also posting the same here to maximize the damage to their company, hopefully as much as it has affected my family and the payment of bills. Every bit the truth, and can post screenshots of the email trail from this disgusting company to prove it. https://uk.trustpilot.com/users/5b3dfe1a4de5666d34290731 Please also look at their reviews on Google and numerous other places on the web. You will see very similar traumatic experiences with this company. There should be the option of a Zero score - because that is exactly what Brookson would get from me. Nothing short of a shambolic, poorly run, disorganised disgrace of a company. In the business of transferring extremely large amounts of money between clients, you would think, or at the very least hope that their IT Infrastructure would have been prepared for the recent cyber-attacks. But no - they wasn't. So thanks to their shoddy setup it's the workers like myself who entrusted Brookson that are suffering. It's so convenient for them that their IT Infrastructure including payment system is "completely down", but they are still able to take payments from agencies, and yet in the same breath CANNOT pay their customers!? And when they do pay the end-customer, it's a pathetic 50% estimate. An utter disgrace, and if you're ever looking at contracting and going via an umbrella company, DO NOT, I repeat DO NOT use this pathetic excuse of a company - there's far, far better out there and it's safe to say I will never use them again, and never have one single good word to say about them. Their pathetic "Key Account Manager", Christopher Walsh, sending generic email replies explaining absolutely nothing, and in black and white (yes I can provide the emails to prove it), promising payment by today, but have so far received nothing, not a single penny. This was sent to me yesterday: "In a couple of hours all reconciliations for WE 14th January will be complete & the payroll team will be working late Monday 31st January to complete WE 21st January. There is a chance this will overlap into Wednesday 2nd February but these must be complete by COP Tuesday 1st February at the very latest.” I truly hope that they lose a lot of business (and they will) because of this farcial matter. Good riddance Brookson.
Posted anonymously
4 months ago

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