This is by far the worst company I have ever worked with in my life. I urge everyone to avoid this umbrella company, I cannot express enough how much stress I have been put though due to repeated, unnecessary complications.
There has been a series of underpayments and miscommunications. The way this company dealt with the earlier cyber attack was appalling. Not only is my personal information possibly leaked, they’ve on more than one occasion ESTIMATED what I should be paid - this being much less than the correct amount. One week they paid me £0.02. You read that correctly.
With this company, it’s not only constant technical issues arising - their customer service lacks severely. I don’t know what the training process is for parasol employees is, but if you expect at least the bare minimum customer service, then please lower your expectations. Unbelievably apathetic employees who are limited to copy and paste responses. The managers are no exception to this - who offer call backs with no possible timeframe at all and emails with the exact same copy and paste responses you get on live chats. Why not raise a complaint you may wonder? I have. No acknowledgment, no correspondence, no resolution offered. I’ve saved many screenshots of their failings, not that they’re at all interested in feedback or trying to better themselves.
This does not feel like a genuine company who are subject to rules and regulations at all. It genuinely feels like a group of people on the street got together and thought let’s do this. No experience, no processes, just winging absolutely everything.
I’ve cut my role short and found a new position entirely due to the weekly stress of having to contact these people to sort out yet another issue. I can’t underestimate how relieved I am to never have to deal with these people again.
Do NOT join this company.