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Agency

Outsource UK

Umbrella company FairScore 0+
Parasol

Awful Customer Servive

Thankfully I am leaving Parasol this week. Even before the cyber attack the customer service was awful - they regularly take weeks to respond to basic queries. I've been trying to cancel my auto enrollment pension for 6 months now and after several complaints to Parasol they have still not resolved the issue and owe me about £350 in unauthorised deductions. The cyber attack response has been poorly managed and now almost a month later their systems still haven't fully recovered. The MyParasol portal is very basic and difficult to navigate. The payslips are confusing to read. I highly recommend you do not use Parasol.
Posted anonymously
4 months ago
Umbrella company FairScore 0+
Brookson One

Worst Umbrella company I've dealt with

Avoid Brookson Umbrella! The communication on average has taken 3 to 4 days minimum to respond to a simple question. There is no personal interaction with an account manager. The WhatsApp service used is a good front end but don't hold your breath for a quick response. I will be leaving!
Posted anonymously
5 months ago
End client
BAE Systems
IR35 u-turn made
Division: Navel ships
BAE are starting to allow outside IR35 roles and are reassessing all roles originally declared as inside even after being appealed.
Posted anonymously
1 year ago

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