They Talk the talk "Really Well"
Could have been 5*
Many reviews are most likely from people whom have been with Brookson less than 3 months.
Their Dashboard is very good, the onboarding is excellent, also been assigned an accountant. BUT it all gone wrong 7 months later when I discovered that they have not been submitting my returns (ongoing). One is overdue by over 4 months (at time of writing). Another I warned about before the due date. I was even lied to by Alex saying they were submitted, but he said they wouldn't show until the deadline has past. I have had other lies\excuses from them which HMRC have proved false. They only reply when chased, or if it's not issue related. Had an apology from a manager, but the returns still has not been done. I can NOT recommend Brookson. They talk the talk, and that is it.
My latest agency (thankfully) refused for me to use Brookson One, due to their Cyber Attack last year, I asked twice they said NO twice.