how can one 'person' make such a mess of something so simple so often and so completely
a change in contract and change in umbrella to coincide should be so simple. Not so for Parasol.
ignore instructions, charge double for the priviledge and add a further deduction. Challenge every expense submitted as if you are laundering money and a hardened criminal. Keep you on hold for 30mins having waited 20 minutes for the call to be answered.
The Data breach should have been a warning to all associated with them.....................amateur service and competence at top professional charges