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Caped Hero

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Welcome to OffPayroll.org.uk

Caped Hero

We're on a mission to promote transparency and the fair treatment of contractors, consultants and freelancers.

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Latest end client and umbrella reviews

Inexperienced staff, poor processes and terrible customer service

A small company, with staff who appear to be new to their roles. Staff are poorly trained, inexperienced and have no understanding of customer service. Sales people make empty promises, payroll and accounts make constant errors then blame each other. Everyone relies on a single, archaic system and no one takes responsibility when the inevitable errors occur. In discussions with the CEO it became clear that the majority, if not all of the staff, rely on "Computer says...". No one is able to explain how things are calculated and the regularly repeated line is "well the system says ..." Avoid unless you want to spend hours each month calculating things yourself and chasing them constantly to take action and make corrections.
Posted anonymously
2 hours ago
Umbrella company FairScore 0+
Parasol

Fobbed off!!

3 weeks and still no pay, you can't not pay us like this !!! The system has been down 3 weeks and now I'm told its up and running ...so if the money is avaliable then pay me!!! I've had to borrow to get by..awful and ill be leaving the min I can !!!
Posted anonymously
5 hours ago
Umbrella company FairScore 0+
Parasol

Parasol are why umbrella companies should be banned

My agency has paid Parasol (they showed me proof) but Parasol website says it is still awaiting payment. The Live Chat doesn't work, telephone numbers unanswered. I will report Parasol to HMRC
Posted anonymously
6 hours ago
Umbrella company FairScore 0+
Parasol

Never use Parasol

Please take my advice and never ever ever use this cowboy outfit, they look professional from the outside, but for 4 weeks now they will not answer the phone, respond to me or provide any useful information.
Posted anonymously
6 hours ago
Umbrella company FairScore 0+
Parasol

still no pay for Contractors

i paid my invoices immediately at 'Cyber attack week' as always and still the payments have not reached the contractors. i have now paid the contractor again, not via Parasol as not fair on the contractors. Completely and utterly disgraceful, scammers !!!!!! no excuse to keep ours and the contractors money !!!!!!
Posted anonymously
13 hours ago
Umbrella company FairScore 0+
Parasol

Terrible customer service

Definitely would not recommend at all! They were hacked two weeks ago and still owe me pay. Impossible to get through via email or by phone.
Posted anonymously
1 day ago
Umbrella company FairScore 0+
Parasol

Ridiculous

Its now been 2 weeks since they were hacked. After kicking up a huge fuss they paid me the money for two weeks even tho it was short and they still owe me money. They have no idea what they are doing. I need my p45 issued as I had handed my notice a month ago, today they are claiming 'everything is back to normal' but cant pay the money they owe or issue P45. My patientce with them has run thin
Posted anonymously
1 day ago
Umbrella company FairScore 0+
Parasol

Terrible Service

I have been left disappointed with Parasol over the years, I have ran into several problems and felt let down by them, found it difficult the get a response or even help when needed. As my agency recommended them to me I have stuck with them reluctantly. However now my payments has been severally delayed, leaving me in a difficult position, I feel like they are constantly fobbing off when I can get in hold with them and even as I write this there is now end in sight.
Posted by a LinkedIn user
1 day ago
Umbrella company FairScore 0+
i4 Group

Very Helpful

Pay on time and very helpful. Quick replies to queries
Posted anonymously
1 day ago
Umbrella company FairScore 0+
Brookson One

Lucky escape

I dealt with Lucy, who seemed ok in the beginning to set my contract up then disappeared. My agency chased her, then my agency asked me if I heard from her as they never got an answer. I emailed her asking what was going on, she continued to ignore both the agency and me. Two days later I copied in his boss, Robert, in the emails, suddenly she emailed saying she didn't know I hadn't received the contract and she would sort it ASAP. Obviously she didn't do anything again. I emailed again, she got back to me saying that there was a cyber attack and their systems were switched off (apparently for the past two weeks) and asked if I was aware. Guess what, I wasn't!! Because you were dishonest about it when I asked if there were any issues when I first chased you! Extremely unprofessional bunch, I asked my agency to send the contract to another umbrella. I wouldn't recommend Brookson to anyone.
Posted anonymously
2 days ago
Umbrella company FairScore 0+
giant group

Very reluctant payer

So here we are again, Giant hanging on to my money, the payment was made last week along with an advice note, yet it takes 5 days and counting to pay out. Another thing to be aware of is that they cannot invoice in any currency than GBP. Even if their invoices have an exchange rate box! Very unhappy.......
Posted anonymously
2 days ago
Umbrella company FairScore 0+
Parasol

Still waiting to be paid.

Used the Parasol Chat today, Parasol will not give a date when payment will be made. Contacted my Agency to ensure no further payments are made to Parasol until Parasol resolve their problems. Catastrophic reputational damage.
Posted anonymously
2 days ago
Umbrella company FairScore 0+
Parasol

A complete and utter disgrace

I will be leaving Parasol the second I can. No payments for a week, appalling - literally diabolical, terrible, hideously awful - customer service. I'm afraid they are also terrible liars. There is absolutely nothing good about this company. They have literally ONE JOB to do which is pay the people who are forced into signing up with companies like them since IR35. Their systems were so feeble they clearly collapsed in the face of problems : of course they should have had back up systems available since their systems are their only asset. They should be avoided at absolutely ALL COSTS
Posted anonymously
2 days ago
Umbrella company FairScore 0+
Parasol

Disappointed and letdown

Waiting on 3 payments having finally been able to submit timesheets. Never had an issue but the poor response and resolution to this Cyber attack (which should have been mitigated) has left me with no option but to leave. Hold on, you can’t leave until the end of your current assignment..! I’m the process of moving to Paystream and thankfully my current assignment is nearly done. You had 1 job to do and you failed, 1 week of pain I would have understood and accepted; but this sorry state of affairs and poor communication from you to your CUSTOMERS was a step too far.
Posted by a LinkedIn user
2 days ago
Umbrella company FairScore 0+
Parasol

Liabilities!!! Do not sign up with parasol.

Where is our money?!!! Apparently the systems are back up and running yet we have still not been paid. Live chat are hopeless individuals that ask for your name about 4 times, confirm you’ll be added on some priority list since mortgage payments and bills need to be paid yet still waiting for payments to be made!! I will be leaving parasol immediately, they have failed again and again to reach the minimum standards of customer service, quality and a decent payroll representative..we pay fees blindly to not get paid on time. It’s outrageous!
Posted anonymously
2 days ago
Umbrella company FairScore 0+
Parasol

Parasol CEO should resign

The buck stops at the CEO. Numerous contractors haven't been paid due to "internal system issues" I.e. website got hacked. Doug Crawford keeps sending emails telling people everything is sorted but portal is still not working and payments aren't being made. Do us all a favour Doug and resign. You are not fit to be a CEO of a parking lot.
Posted anonymously
3 days ago
Umbrella company FairScore 0+
Parasol

Employment Veil of Deceit to Get Round IR35

First and foremost Parasol are a payroll processor - despite the contract of "employment" which should really be a services contract. Parasol, like the Agency who approached you about a contract, are in business for money and you, the contractor, bring in that money. Payroll slip - never seen a breakdown like it, until I started using an umbrella. Why do we need a minimum wage line item. The MyParasol functionality is limited, it doesn't show the assignment details in full i.e if you want to give notice on an assignment you have to email them, Parasol respond by saying they will check with the agency - pointless I can speak to the Agency. Main contact with Parasol is arms length through email - they put every barrier possible to stop you being able to call someone. Regulation in the Umbrella payroll sector is well overdue and the ills have been exacerbated by Off Payroll implementations. The current cyber hacks on brands of the Optionis parent company, shine a light on poor practices within the Umbrella payroll sector, the accreditation is pointless as it is awarded by a body (FCSA) that Parasol is one of three founders of, the focus is on profit only (check involvement of Private Equity firms in sector and lack of IT security), communication is poor (during the cyber attack Parasol just closed down comments on social media) and contractors are just bodies/resources that generate income with limited employment rights (common across the Umbrella sector). Parasol heavily pushed by the Agency.
Posted anonymously
3 days ago
Umbrella company FairScore 0+
Orange Genie

Last Payment

I handed in my notice with OG and specifically stated the last timesheet date. They decided to issue my P45 a week before. I then had to ask them to redo the P45 to include the last timesheet which they couldn't do and then had to generate me as a new employee. I still to this day don't know if they included that in my P60, as essentially I was two employees.
Posted anonymously
3 days ago
Umbrella company FairScore 0+
Parasol

Rip off merchants

Where's my money? 2 weeks and counting, no food on the table tonight because of these conmen. Not even sure if I'm ever getting paid at this rate
Posted anonymously
3 days ago
Umbrella company FairScore 0+
Parasol

P60 urgently required

Dear Manager, You have managed my payslips between 13 Oct 20 till January 21. Pls let me have a link to my P60. Best regards, William Amaee.
Posted by a LinkedIn user
4 days ago
Umbrella company FairScore 0+
JSA

Used for 11 months no problems

JSA have been my umbrella for 11 months, every month has been paid on time, payslips are emailed and easy to understand, the support is great and always get a response to enquiries within 24 hours. No complaints from me
Posted anonymously
5 days ago
Umbrella company FairScore 0+
Parasol

Utterly hopeless

I haven't been paid for nearly two months. They never did do anything about chasing agency / client late payments, but now it's worse. Contractors can't live on fresh air. Their 'restored' website just goes round in circles.
Posted anonymously
5 days ago
Umbrella company FairScore 0+
Parasol

In the wilderness same as everybody else

I've been using Parasol for years, and in fairness this is the first major crisis I've seen. However, their service has declined steadily in recent years. They spend more time e-mailing you to send in good TrustPilot ratings than they do helping you chase your agency / client for late payments, and there is no continuity of care - no named individual to deal with. Like everybody else I'm unable to enter timesheets and have not been paid for over a month. Once sorted, I'm off, and will not use them again.
Posted anonymously
5 days ago
Umbrella company FairScore 0+
Parasol

Hacked and down

Hacked and down. Blocked everybody from accessing the MyParasol portal which allows us to submit timesheets. Shameful ! Where is my salary? I have bills to pay, it has been two weeks since the attack, c'mon what's wrong with you people?
Posted anonymously
5 days ago
Umbrella company FairScore 0+
Parasol

Stinks

This stinks of data breach..over a week and still no service..strange they have turned comments of on fb and linkedin....they need to tell the truth
Posted anonymously
6 days ago

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