I wish I read these reviews before signing up to their umbrella services. Still chasing payment for last weeks...useless

Fairly slow from the off - made a big thing of paying weekly (who needs this unless you are 12?) and then invariably don't citing every factor under the sun but themselves. Have been trying to get a P45 and pension payments returned for weeks at end of contract. There must be someone better than this.

I would not have to give any star if that was possible. Please avoid them like the plague. I have been with them since February 2022. They are a complete mess. Toy with your pay and delayed payment till 2 weeks before paying me. And the hold your money even when I changed to weekly and tax you heavily even when I don't emergency tax code. customer service is zero, they are all buch of liars and cheat.

Got my p45 and its showing over £600 more than what I actually received in payment from them!

Rude and un-helpful. They are clueless about employment law, their standard contract has several un-lawful points in it (they also try to sneak in opting out of the Conduct Regulations), and when I asked to have a clause removed that entitled them to take random money from my pay as they please, I was just met with rudeness. In fact, semi-rudeness was a problem from the beginning. I ended up going somewhere else, definitely not recommended.

I am writing this to express my displeasure and frustrations with your service. I joined your company out of the choices that were presented to me by my agency but I have now come to regret this decision. Firstly, I was over-taxed because I requested to move from monthly frequency to weekly frequency. I have been short-paid for four weeks now and all efforts to get back this money have been frustrating for me. I have been on this matter for over three weeks now. Secondly, I do not receive any text message to notify me whether I will be paid or now. As of 5:31 pm today, Friday 13th of March 2022 I have not received payment and I have called your lines over four times today. I referred a colleague of mine to your company just because I believe the service will be beneficial mutually but I am wrong. I will be leaving this service as soon as possible.

I am writing this to express my displeasure and frustrations with your service. I joined your company out of the choices that were presented to me by my agency but I have now come to regret this decision. Firstly, I was over-taxed because I requested to move from monthly frequency to weekly frequency. I have been short-paid for four weeks now and all efforts to get back this money have been frustrating for me. I have been on this matter for over three weeks now. Secondly, I do not receive any text message to notify me whether I will be paid or now. As of 5:31 pm today, Friday 13th of March 2022 I have not received payment and I have called your lines over four times today. I referred a colleague of mine to your company just because I believe the service will be beneficial mutually but I am wrong. I will be leaving this service as soon as possible.

I have worked for fusion people only a couple of different jobs always being paid to correct amount and on time

always paid on time I'm and always the correct amount

Payments always delivered on time and customer service are easy to get hold of and helpful in addressing any issues. Easy registration process too.

Excellent company. Professional, friendly and excellent support. The system was simple, setup was easy. I receive a text message confirming everything is processed and in good order. My pay has arrived on time, I have not had one single issue. Superb.

I lead a team of contractors on a site and we needed a compliant and respected payroll company. Having been given a number of recommendations we registered with Exact. They do exactly what they say they will do. Easy to use technology, paid 100% accurately and nothing is ever a problem for them. Top class 👍👍

I have a team of workers on a project and I was recommended Exact payroll. They have been fabulous from day 1. The system is easy to navigate, you get a text to state how much you are getting each week and paid 100% on time. Very happy to recommend them to the wider contracting world

I have just spoken to Hannah from Wecontract over the phone regarding a query I had. A very helpful young lady. Thankyou once again.

They r just sucking money out of you. Pls never ever choose them as ur umbrella co.

Unfortunately, they lied to me from day one in order to get me to sign with them. Once I had signed they negated on what we had agreed to, which costed me hundreds of pounds in taxes. Keep well away from them.

Avoid lime its covid! They under pay you, when you ask for an explanation they use criptic coded language to avoid actually telling you why thy under paid you. Refuse to pay me my missing money. Rude phone staff that would rather you just quit and hang up before actual trying to help. I have worked for many agency and umbrella companies before, this is by far the worst one. So so rude.

Avoid using the umbrella company at all costs, it's painful.. if you can set up your own Ltd company you will save yourself a lot of pain and money. Having to send numerous email that never gets responded to in order to get money that is owed is ridiculous. I specifically mention the Umbrella part of this company because the rest of the other departments do an incredibly good job and are good hard working people.

I have never experienced such poor service. I don’t understand how this company is still going. I have been asking for further details of my contract for over 4 months and have been ignored at every avenue. I should not have to submit a DSAR to a company (that I pay for a service) to find my working conditions. The customer service is laughable- some (but not all) staff are, quite frankly, rude and indifferent. If there is a problem they will just ignore it, no matter how many times you contact them to try to resolve it.

Worley contractors have been told to accept a new PAYE contract or leave. In fire/rehire scenes reminiscent of P&O, contractors are handed a termination contract on a Friday afternoon along with a rehire contract with an average rate reduction around 25%. This follows on from last year where Worley engaged a third party to determine contractors IR35 status. Contractors were accountable for paying for this determination. As you can imagine, morale among contractors has hit rock bottom and they are struggling to get any new talent to accept the low rates they are offering. All contractors are now actively looking for roles outside of the organisation. Worley will quickly find they lose all of their talent and end up with the people other organisations are not interested in.

The most useless umbrella company ever worked with. They got my setting wrong and did not pay me my holiday pay. I keep calling them to get my money, but still couldn't get it. Stay away from this company for your own good.

They tried to recruit perms and fixed term but failed miserably. Have returned to filling the ranks with brolly contracts at an inflated rate so take home pay matches outside IR35 take home.

I've been with Brookson for over a year. They have stolen thousands and don't seem to have any intention of paying it back. Stay well clear of Brookson.

Just been offered a 3 month contract at TSB. Apparently has to be inside IR35. Anyone managed to get an exception? I'd have thought as it's a one off 3 month contract it should be outside and a psc allowed?

I have had an issue with being paid since day 1. They say in their contract you will be paid even if 3rd party is late in paying Churchill Knight. They just ignore this in the contract and actually you don’t get paid. Imagine working for an employer and having random payments. Even when you offer to talk on the phone to sort this out they refuse to speak to you, the customer. If you want to be paid on time look at other umbrella companies, avoid….