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Caped Hero

Welcome to OffPayroll.org.uk

Welcome to OffPayroll.org.uk

Caped Hero

We're on a mission to promote transparency and the fair treatment of contractors, consultants and freelancers.

Explore 5,300 reviews and our expert resources to find your next outside IR35 contract, fair client or ethical umbrella today.

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Every day we scan thousands of contracts, searching for outside IR35 gigs, for free.

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Check the IR35 / offpayroll approach of end clients, and read and leave reviews.

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Latest end client and umbrella reviews

Umbrella company FairScore 0+
Brookson One

Worst Service

I wish I read these reviews before signing up to their umbrella services. Still chasing payment for last weeks...useless
Posted anonymously
3 days ago
Umbrella company FairScore 0+
JSA

Unresponsive and uninterested

Fairly slow from the off - made a big thing of paying weekly (who needs this unless you are 12?) and then invariably don't citing every factor under the sun but themselves. Have been trying to get a P45 and pension payments returned for weeks at end of contract. There must be someone better than this.
Posted anonymously
5 days ago
Umbrella company FairScore 0+
giant group

giant pay are scam

I would not have to give any star if that was possible. Please avoid them like the plague. I have been with them since February 2022. They are a complete mess. Toy with your pay and delayed payment till 2 weeks before paying me. And the hold your money even when I changed to weekly and tax you heavily even when I don't emergency tax code. customer service is zero, they are all buch of liars and cheat.
Posted anonymously
9 days ago
Umbrella company FairScore 0+
Parasol

Absolute disgrace of a company

Got my p45 and its showing over £600 more than what I actually received in payment from them!
Posted anonymously
10 days ago
Umbrella company FairScore 0+
Compass

Absolutely rubbish

Rude and un-helpful. They are clueless about employment law, their standard contract has several un-lawful points in it (they also try to sneak in opting out of the Conduct Regulations), and when I asked to have a clause removed that entitled them to take random money from my pay as they please, I was just met with rudeness. In fact, semi-rudeness was a problem from the beginning. I ended up going somewhere else, definitely not recommended.
Posted anonymously
12 days ago
Umbrella company FairScore 0+
PayStream

Terrible experience

I am writing this to express my displeasure and frustrations with your service. I joined your company out of the choices that were presented to me by my agency but I have now come to regret this decision. Firstly, I was over-taxed because I requested to move from monthly frequency to weekly frequency. I have been short-paid for four weeks now and all efforts to get back this money have been frustrating for me. I have been on this matter for over three weeks now. Secondly, I do not receive any text message to notify me whether I will be paid or now. As of 5:31 pm today, Friday 13th of March 2022 I have not received payment and I have called your lines over four times today. I referred a colleague of mine to your company just because I believe the service will be beneficial mutually but I am wrong. I will be leaving this service as soon as possible.
Posted anonymously
13 days ago
Umbrella company FairScore 0+
PayStream

Poor and inefficient service

I am writing this to express my displeasure and frustrations with your service. I joined your company out of the choices that were presented to me by my agency but I have now come to regret this decision. Firstly, I was over-taxed because I requested to move from monthly frequency to weekly frequency. I have been short-paid for four weeks now and all efforts to get back this money have been frustrating for me. I have been on this matter for over three weeks now. Secondly, I do not receive any text message to notify me whether I will be paid or now. As of 5:31 pm today, Friday 13th of March 2022 I have not received payment and I have called your lines over four times today. I referred a colleague of mine to your company just because I believe the service will be beneficial mutually but I am wrong. I will be leaving this service as soon as possible.
Posted anonymously
13 days ago

Pay on time

I have worked for fusion people only a couple of different jobs always being paid to correct amount and on time
Posted anonymously
15 days ago

Pay on time

always paid on time I'm and always the correct amount
Posted anonymously
15 days ago
Umbrella company FairScore 0+
PayStream

I would recommend

Payments always delivered on time and customer service are easy to get hold of and helpful in addressing any issues. Easy registration process too.
Posted anonymously
16 days ago

Excellent company. Professional, friendly, excellent support

Excellent company. Professional, friendly and excellent support. The system was simple, setup was easy. I receive a text message confirming everything is processed and in good order. My pay has arrived on time, I have not had one single issue. Superb.
Posted anonymously
18 days ago

1st class organisation

I lead a team of contractors on a site and we needed a compliant and respected payroll company. Having been given a number of recommendations we registered with Exact. They do exactly what they say they will do. Easy to use technology, paid 100% accurately and nothing is ever a problem for them. Top class 👍👍
Posted by a LinkedIn user
18 days ago

1st class service

I have a team of workers on a project and I was recommended Exact payroll. They have been fabulous from day 1. The system is easy to navigate, you get a text to state how much you are getting each week and paid 100% on time. Very happy to recommend them to the wider contracting world
Posted anonymously
18 days ago
Umbrella company FairScore 0+
WE-CONTRACT

Great help on the phone.

I have just spoken to Hannah from Wecontract over the phone regarding a query I had. A very helpful young lady. Thankyou once again.
Posted anonymously
20 days ago

Money suckers.

They r just sucking money out of you. Pls never ever choose them as ur umbrella co.
Posted anonymously
23 days ago
Umbrella company FairScore 0+
NASA Group

Con company

Unfortunately, they lied to me from day one in order to get me to sign with them. Once I had signed they negated on what we had agreed to, which costed me hundreds of pounds in taxes. Keep well away from them.
Posted anonymously
24 days ago

Under pay, rude staff.

Avoid lime its covid! They under pay you, when you ask for an explanation they use criptic coded language to avoid actually telling you why thy under paid you. Refuse to pay me my missing money. Rude phone staff that would rather you just quit and hang up before actual trying to help. I have worked for many agency and umbrella companies before, this is by far the worst one. So so rude.
Posted anonymously
24 days ago
Umbrella company FairScore 0+
Brookson One

Avoid this Umbrella Company

Avoid using the umbrella company at all costs, it's painful.. if you can set up your own Ltd company you will save yourself a lot of pain and money. Having to send numerous email that never gets responded to in order to get money that is owed is ridiculous. I specifically mention the Umbrella part of this company because the rest of the other departments do an incredibly good job and are good hard working people.
Posted anonymously
30 days ago
Umbrella company FairScore 0+
Parasol

Atrocious service

I have never experienced such poor service. I don’t understand how this company is still going. I have been asking for further details of my contract for over 4 months and have been ignored at every avenue. I should not have to submit a DSAR to a company (that I pay for a service) to find my working conditions. The customer service is laughable- some (but not all) staff are, quite frankly, rude and indifferent. If there is a problem they will just ignore it, no matter how many times you contact them to try to resolve it.
Posted anonymously
1 month ago
End client
Worley

Worley contractors told to accept PAYE or leave

Outside IR35 banned
Division: Engineering
Worley contractors have been told to accept a new PAYE contract or leave. In fire/rehire scenes reminiscent of P&O, contractors are handed a termination contract on a Friday afternoon along with a rehire contract with an average rate reduction around 25%. This follows on from last year where Worley engaged a third party to determine contractors IR35 status. Contractors were accountable for paying for this determination. As you can imagine, morale among contractors has hit rock bottom and they are struggling to get any new talent to accept the low rates they are offering. All contractors are now actively looking for roles outside of the organisation. Worley will quickly find they lose all of their talent and end up with the people other organisations are not interested in.
Posted anonymously
1 month ago

Terrible company

The most useless umbrella company ever worked with. They got my setting wrong and did not pay me my holiday pay. I keep calling them to get my money, but still couldn't get it. Stay away from this company for your own good.
Posted anonymously
1 month ago
End client
Asda

Brolly only

Outside IR35 banned
Division: ASDA Technology
They tried to recruit perms and fixed term but failed miserably. Have returned to filling the ranks with brolly contracts at an inflated rate so take home pay matches outside IR35 take home.
Posted anonymously
1 month ago
Umbrella company FairScore 0+
Brookson One

Stay away from Brookson One

I've been with Brookson for over a year. They have stolen thousands and don't seem to have any intention of paying it back. Stay well clear of Brookson.
Posted anonymously
1 month ago
End client
TSB Bank

TSB 2022 outside IR35

Other
Division: IT
Just been offered a 3 month contract at TSB. Apparently has to be inside IR35. Anyone managed to get an exception? I'd have thought as it's a one off 3 month contract it should be outside and a psc allowed?
Posted by a LinkedIn user
1 month ago

Payment issues - they don’t give a damn

I have had an issue with being paid since day 1. They say in their contract you will be paid even if 3rd party is late in paying Churchill Knight. They just ignore this in the contract and actually you don’t get paid. Imagine working for an employer and having random payments. Even when you offer to talk on the phone to sort this out they refuse to speak to you, the customer. If you want to be paid on time look at other umbrella companies, avoid….
Posted by a LinkedIn user
1 month ago

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