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Caped Hero

Welcome to OffPayroll.org.uk

Welcome to OffPayroll.org.uk

Caped Hero

We're on a mission to promote transparency and the fair treatment of contractors, consultants and freelancers.

Explore 5,343 reviews and our expert resources to find your next outside IR35 contract, fair client or ethical umbrella today.

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Check the IR35 / offpayroll approach of end clients, and read and leave reviews.

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Latest end client and umbrella reviews

Fantastic umbrella

I used Clarity for a 6 month engagement. They are excellent in every way. What you get with Clarity is Lucy Smith, a prominent and respected figure on the subject of umbrella company behaviour, and her small team dedicated to making the process transparent and straightforward. Communication is easy, immediate and personal. Onboarding and ongoing support is fantastic. Nothing is too much trouble. I will insist on using Clarity in any future umbrella contract or simply walk away, that is how much this small gem stands out in the murky world of umbrella companies.
Posted by a LinkedIn user
5 hours ago
Umbrella company FairScore 0+
Brookson One

Am regularly paid on time

All seems okay with Brookson, I get paid. Their portal works and the call centre staff seem helpful.
Posted anonymously
2 days ago
Umbrella company FairScore 0+
Brookson One

Incompetant - Just got a court order for late filing…

Had so many complaints already before this but this is the latest disaster from them... Just got a court order for late filing penalty from Companies House. Brookson recieved this on the 31st of March. Could have paid it if they had told me about it but they could not be bothered to let me know for over 4 months. There were 2 notices that were sent to them. 31/03/2022 21/04/2022 Today, I recieved the court claim from Companies house which was dated 05/08/2022 Then Brookson uploads the other 2 notices into the portal from 4 months ago. Not even a phone call or email to let me know. This is just gross negligence at this point. "Premium service" Had a previous issue with interest I owed for Corporation tax which they we kind enough to let me know ONLY 2 MONTHS after they recieved it... So disappointed in this service which cost a lot more than other accountancy firms...
Posted by a LinkedIn user
3 days ago
Umbrella company FairScore 0+
Orange Genie

They won't pay me!

I no longer work through orange genie. I was told in a rare email I am owed holiday pay which won't be paid until I sort out a failed expense claim. Failed because their awful convoluted expense system won't accept it, the virtual assistant never worked, they rarely answer emails. Last contact told me to email my receipt and now it's silence! Nothing! I can't get through so no expenses or holiday pay!
Posted anonymously
4 days ago

Not Happy With Company

Payments not paid at same time. One day its 7am, the next week its 4pm if you’re lucky to be paid at all! No warning of delays, no apologies. And oh yes, your weekly take home will start decreasing after a few weeks of joining them.
Posted anonymously
9 days ago
Umbrella company FairScore 0+
Orange Genie

Truly awful

I can only echo what others have said across numerous review sites, OG it seems are entirely incompetent. Over 3 weeks I have made upwards of 20 calls querying why I've been paid, to date only 4 of these calls have been answered with most being cut-off automatically after 10-15 mins. As soon as this contract is over I will be moving to another company as I cannot keep wasting hours chasing their errors.
Posted anonymously
9 days ago
Umbrella company FairScore 0+
giant group

Very poor customer service

It’s a pity Giant cannot get their poor customer service in order. You are continually applying the wrong tax code despite receiving corrections from HMRC and failing to act on the notices and then continually providing ridiculous excuses this has been going on for weeks now. As a long standing customer this is appalling and needs to be rectified immediately but your customer contact team continues to fail.
Posted by a LinkedIn user
9 days ago
Umbrella company FairScore 0+
PayStream

Great!

I have used PayStream for 2 years now and i have had no issues. I have referred a few colleagues and we all get paid on time and their portal is very easy to use. I will use PayStream for every contract going forward as their margin is competitive with good service.
Posted anonymously
10 days ago
Umbrella company FairScore 0+
Parasol

The worst company I've ever dealt with

A complete mess from beginning to start. Missing payments, compromised personal data, wrong payment, no employee bonus program, missing pension payments, customer service is terrible and I now get paid more out from my salary with a different umbrella company...Rip off!
Posted anonymously
11 days ago
Umbrella company FairScore 0+
PayStream

Paystream - An exploiter and unethical.

The quoted margin is £22 per week. However if there is a delay from agency and they pay in 2 instalments (2 payslips) for 4 weeks. They charge £88 twice. So the fee is actually £88 per payment (ie a monthly charge per payslip). I got charged £168 margin fee for 4 weeks.....Watch out !
Posted anonymously
12 days ago
Umbrella company FairScore 0+
Brookson One

Late pay on Friday but it got resolved...

Didn't receive my pay on Friday and received no communication to explain why. Phoned Brookson and they explained my agency hadn't sent over the funds. Brookson paid me this morning and sent a follow up email confirming payment. Wish Brookson/my agency had explained why I hadn't been paid on Friday instead of me needing to chase. All resolved in the end though....
Posted anonymously
13 days ago
Umbrella company FairScore 0+
PayStream

Great so far

I am currently on my third contract using paystream as the umrella (inside IR35). Fees are reaosnable enough, and agencies are familiar with them so accepted everywhere so far.
Posted by a LinkedIn user
16 days ago
Umbrella company FairScore 0+
Brookson One

Like a different company!

My experience of Brookson during the cyber attack and in recent weeks has been extreme! my queries are dealt with quickly and the phone staff are noticeably more friendly. Lets hope this continues...
Posted anonymously
16 days ago
Umbrella company FairScore 0+
PayStream

Trust worthy umbrella

Great umbrella company. Cant go wrong with Paystream. They deliver each and every other time and are far better than other umbrellas I have used.
Posted anonymously
17 days ago
Umbrella company FairScore 0+
PayStream

Best in the market

I've worked with 3 other umbrella companies and PS is the best by far. great service.
Posted anonymously
17 days ago
Umbrella company FairScore 0+
giant group

Worst Umbrella Company ever

I have been contracting for 5 years most umbrella companies are bad, however Giant are by far on a different level worst ever I have had the mis fortune to come across. My 4 day weekly gross was £2000 (£500) a day my net was £760 and each week it varied, when asked for explanation all the staff gave different answers, HMRC had different codes regularly, I ended paying back £3000+ to HMRC after receiving incorrect information from Giant. PLEASE DO NOT USE THESE IDIOTS, the stress I went through was unbearable.
Posted anonymously
21 days ago
Umbrella company FairScore 0+
Orange Genie

Incompetent idiots

Spent ages on the phone today to Orange Genie, I was assured I would be paid. Just got a txt message to say I’ve been paid £0.00. Do not use this company they are beyond useless….
Posted anonymously
23 days ago
Umbrella company FairScore 0+
PayStream

6 month engineering contract in 2022

All went much better than I expected for my first umbrella job. Easy in easy out. Responsive to questions (3 rings to answer the phone). Good informative pay slips. Very pleasantly surprised. Will use them again.
Posted anonymously
24 days ago

Tricking you into an odd contract

NOT legal at all - they lie to you and will do whatever to get away with it. Avoid them! Don't trust them and they use you as a hard working pawn to gain. Move on IF you are with them!
Posted anonymously
26 days ago

Left MoJ as I was forced by HR to return to the Office.

Outside IR35 banned
Division: Security
Inside IR35 role with no opportunity to go PAYE directly with AdRoc. Now that the hourable member of the 18th century is forcing everyone to go back into the office, my contract was not extended on my last day of work. The reason being, I refused to start to go into the office even though I was previously given an exemption due to Covid. Happy Boris has been booted out though, ***king useless PM!
Posted anonymously
29 days ago

Immoral

Was sent a payslip that didn't correlate to my hours of work when I did receive a correct payslip I noticed I have been charged £38 for a margin fee and also withheld Holiday pay when I opted into rolled up holiday.
Posted anonymously
30 days ago

Immoral

Was sent a payslip that didn't correlate to my hours of work when I did receive a correct payslip I noticed I have been charged £38 for a margin fee and also withheld Holiday pay when I opted into rolled up holiday.
Posted anonymously
30 days ago

Immoral

Was sent a payslip that didn't correlate to my hours of work when I did receive a correct payslip I noticed I have been charged £38 for a margin fee and also withheld Holiday pay when I opted into rolled up holiday.
Posted anonymously
30 days ago

Immoral

Was sent a payslip that didn't correlate to my hours of work when I did receive a correct payslip I noticed I have been charged £38 for a margin fee and also withheld Holiday pay when I opted into rolled up holiday.
Posted anonymously
30 days ago

Excellent level of service

Excellent level of service from the Liquid Friday team always! special thank you to Kyle for always being so efficient (and patient) in answering my queries in a timely manner and going the extra mile with a smile.
Posted anonymously
1 month ago

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