I used Clarity for a 6 month engagement. They are excellent in every way. What you get with Clarity is Lucy Smith, a prominent and respected figure on the subject of umbrella company behaviour, and her small team dedicated to making the process transparent and straightforward. Communication is easy, immediate and personal. Onboarding and ongoing support is fantastic. Nothing is too much trouble. I will insist on using Clarity in any future umbrella contract or simply walk away, that is how much this small gem stands out in the murky world of umbrella companies.

All seems okay with Brookson, I get paid. Their portal works and the call centre staff seem helpful.

Had so many complaints already before this but this is the latest disaster from them... Just got a court order for late filing penalty from Companies House. Brookson recieved this on the 31st of March. Could have paid it if they had told me about it but they could not be bothered to let me know for over 4 months. There were 2 notices that were sent to them. 31/03/2022 21/04/2022 Today, I recieved the court claim from Companies house which was dated 05/08/2022 Then Brookson uploads the other 2 notices into the portal from 4 months ago. Not even a phone call or email to let me know. This is just gross negligence at this point. "Premium service" Had a previous issue with interest I owed for Corporation tax which they we kind enough to let me know ONLY 2 MONTHS after they recieved it... So disappointed in this service which cost a lot more than other accountancy firms...

I no longer work through orange genie. I was told in a rare email I am owed holiday pay which won't be paid until I sort out a failed expense claim. Failed because their awful convoluted expense system won't accept it, the virtual assistant never worked, they rarely answer emails. Last contact told me to email my receipt and now it's silence! Nothing! I can't get through so no expenses or holiday pay!

Payments not paid at same time. One day its 7am, the next week its 4pm if you’re lucky to be paid at all! No warning of delays, no apologies. And oh yes, your weekly take home will start decreasing after a few weeks of joining them.

I can only echo what others have said across numerous review sites, OG it seems are entirely incompetent. Over 3 weeks I have made upwards of 20 calls querying why I've been paid, to date only 4 of these calls have been answered with most being cut-off automatically after 10-15 mins. As soon as this contract is over I will be moving to another company as I cannot keep wasting hours chasing their errors.

It’s a pity Giant cannot get their poor customer service in order. You are continually applying the wrong tax code despite receiving corrections from HMRC and failing to act on the notices and then continually providing ridiculous excuses this has been going on for weeks now. As a long standing customer this is appalling and needs to be rectified immediately but your customer contact team continues to fail.

I have used PayStream for 2 years now and i have had no issues. I have referred a few colleagues and we all get paid on time and their portal is very easy to use. I will use PayStream for every contract going forward as their margin is competitive with good service.

A complete mess from beginning to start. Missing payments, compromised personal data, wrong payment, no employee bonus program, missing pension payments, customer service is terrible and I now get paid more out from my salary with a different umbrella company...Rip off!

The quoted margin is £22 per week. However if there is a delay from agency and they pay in 2 instalments (2 payslips) for 4 weeks. They charge £88 twice. So the fee is actually £88 per payment (ie a monthly charge per payslip). I got charged £168 margin fee for 4 weeks.....Watch out !

Didn't receive my pay on Friday and received no communication to explain why. Phoned Brookson and they explained my agency hadn't sent over the funds. Brookson paid me this morning and sent a follow up email confirming payment. Wish Brookson/my agency had explained why I hadn't been paid on Friday instead of me needing to chase. All resolved in the end though....

I am currently on my third contract using paystream as the umrella (inside IR35). Fees are reaosnable enough, and agencies are familiar with them so accepted everywhere so far.

My experience of Brookson during the cyber attack and in recent weeks has been extreme! my queries are dealt with quickly and the phone staff are noticeably more friendly. Lets hope this continues...

Great umbrella company. Cant go wrong with Paystream. They deliver each and every other time and are far better than other umbrellas I have used.

I've worked with 3 other umbrella companies and PS is the best by far. great service.

I have been contracting for 5 years most umbrella companies are bad, however Giant are by far on a different level worst ever I have had the mis fortune to come across. My 4 day weekly gross was £2000 (£500) a day my net was £760 and each week it varied, when asked for explanation all the staff gave different answers, HMRC had different codes regularly, I ended paying back £3000+ to HMRC after receiving incorrect information from Giant. PLEASE DO NOT USE THESE IDIOTS, the stress I went through was unbearable.

Spent ages on the phone today to Orange Genie, I was assured I would be paid. Just got a txt message to say I’ve been paid £0.00. Do not use this company they are beyond useless….

All went much better than I expected for my first umbrella job. Easy in easy out. Responsive to questions (3 rings to answer the phone). Good informative pay slips. Very pleasantly surprised. Will use them again.

NOT legal at all - they lie to you and will do whatever to get away with it. Avoid them! Don't trust them and they use you as a hard working pawn to gain. Move on IF you are with them!

Inside IR35 role with no opportunity to go PAYE directly with AdRoc. Now that the hourable member of the 18th century is forcing everyone to go back into the office, my contract was not extended on my last day of work. The reason being, I refused to start to go into the office even though I was previously given an exemption due to Covid. Happy Boris has been booted out though, ***king useless PM!

Was sent a payslip that didn't correlate to my hours of work when I did receive a correct payslip I noticed I have been charged £38 for a margin fee and also withheld Holiday pay when I opted into rolled up holiday.

Was sent a payslip that didn't correlate to my hours of work when I did receive a correct payslip I noticed I have been charged £38 for a margin fee and also withheld Holiday pay when I opted into rolled up holiday.

Was sent a payslip that didn't correlate to my hours of work when I did receive a correct payslip I noticed I have been charged £38 for a margin fee and also withheld Holiday pay when I opted into rolled up holiday.

Was sent a payslip that didn't correlate to my hours of work when I did receive a correct payslip I noticed I have been charged £38 for a margin fee and also withheld Holiday pay when I opted into rolled up holiday.

Excellent level of service from the Liquid Friday team always! special thank you to Kyle for always being so efficient (and patient) in answering my queries in a timely manner and going the extra mile with a smile.